Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

Guides
FAQ
Release notes
Last updated Dec 18, 2019

User’s guide

This page provides information on actions which are available for all users. They can change queues visibility and sort issues in columns.

Queues for Jira Service Management app allows to hide unnecessary queues. This is a view only for logged users. Queues are not refreshed, so there’s less risk that your Jira will crash or slow down due to a lot of queues refreshing at the same time.

Change visibility

Steps

To hide a queue:

  1. Select the queue you want to hide.
  2. Click the Hide icon on the left side.
    Hide queues with Queues for Jira Service Management app
    Hide queues with Queues for Jira Service Management app

Result

Selected queue is hidden.

Note
A strikethrough text means the queue is hidden.
Result of hiding queues with Queues for Jira Service Management app
Result of hiding queues with Queues for Jira Service Management app
Tip
To make queue visible, click the Show icon on the left side.
Show queues with Queues for Jira Service Management app
Show queues with Queues for Jira Service Management app

Sort issues

To sort issues in columns, click on column header.

Note
  • It can be useful especially in case of sorting issues by SLAs.
  • SLA metrics are visible only for users with the global permissions Jira Service agent access.
Sort issues in columns with Queues for Jira Service Management app
Sort issues in columns with Queues for Jira Service Management app

Need help?

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