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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Apr 14, 2020

Announcement banner

Theme Extension for Jira Service Desk lets you add a custom announcement banner to your Cards Help Center.

With Theme Extension for Jira Service Desk, you can customize your Cards Help Center by adding a tailored announcement banner to the homepage. It can serve to welcome users, present your brand, or convey important messages, such as a temporary change to working hours of the Support Team.

Steps

To add an announcement banner:

  1. Choose Projects at the top of the screen.
  2. Choose the service desk project you want to configure.
  3. From service desk project sidebar, select Project settings > Configuration in the Theme Extension section.
    Info

    You can also configure the appearance of your portal going directly to Customer Portal:
    Go to Customer channels > click Visit the portal or copy and paste a link into a browser address bar.


  4. Go to Select theme and click Cards.
  5. Click Next.
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk
  6. The Apply theme style dialog box appears.
  7. Choose one of them and click Apply.
    Applying a theme style with Theme Extension for Jira Service Desk
    Applying a theme style with Theme Extension for Jira Service Desk

  8. Click Announcement banner under Elements. The Announcement banner dialog box opens.
    Selecting Announcement Banner
    Selecting Announcement Banner
  9. Type your announcement. You can apply formatting, use ordered or unordered lists, and add links.
    Typing Announcement
    Typing Announcement
  10. Add an image to your announcement.
  11. Change text or background color.
    Changing Colors
    Changing Colors
  12. Preview your announcement banner and click Save.
    Note
    To delete an announcement banner, click Delete.
    Viewing Preview and Clicking Save
    Viewing Preview and Clicking Save

Result

The customized announcement banner is now visible in the theme editor. Once you are done editing the theme, Save theme style and publish the banner.

Banner Visible in Theme Editor
Banner Visible in Theme Editor