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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Dec 9, 2019

Introduction to cards

Theme Extension for Jira Service Desk enables you to present your Request Types as cards with custom graphics.

Cards is one of the themes introduced by Theme Extension for Jira Service Desk that lets you design a unique Help Center look and feel for your customers. Theme Extension for Jira Service Desk allows you to create and manage your cards by choosing them from six various types, adding custom cards with external links and changing the cards size, or modifying their structure.

Info

In Help Center, one card represents one Service Desk project.
In Customer Portal, one card represents one request type.

With Cards, you can customize the following aspects of your Help Center to best reflect your brand:

Theme style - design an appearance of your portal. Choose one of six our propositions with ready-made top and bottom background, elements configuration on cards (graphics, background color, title and description), or create a new style which contains top and bottom background, cards apperance and order, welcome text, search bar, Help Center logo, the way of displaying request types groups, and change the cards size.

Default card style - configure default card type and style. Select one from six proposed card types (Horizon Line, Event Horizon, Full Moon, Aurora, Nebula and Exomoon) and configure a card style - graphics, background color, title and description.

Background - create your own top and bottom background. Set an image from your disk, choose graphic position and select background color. Designed background is displayed in request form, request detail view and my requests list.

Welcome text - manage a content and style of welcome text above the search bar. Select content color, font style and alignment.

Search bar - configure an appearance of the search bar and its content. Select text/icon color, background color, border, icon color and border thickness.

Logo - create a Help Center logo appearance. Set a content and its color or replace Help Center text with logo.

Navigation bar - configure a way of displaying request types groups. Select display type: tabs or drop-down list, choose default group text color, hover group text color and groups text color.

Card style - create a card style appearance. Each request type is a card which you can configure in a different way. Set a graphics and background color, customize card text style - card title, description and background color.

Custom cards - share big news, useful link or event invitation with your customers - design your own custom cards using HTML.

Help Center:

Introduction to Theme Extension for Jira Service Desk
Introduction to Theme Extension for Jira Service Desk

Customer Portal:

Introduction to Theme Extension for Jira Service Desk
Introduction to Theme Extension for Jira Service Desk

Steps

To display your Help Center in a Cards theme:

  1. Go to Projects at the top of the screen.
  2. Go to the Service Desk project you want to configure.
  3. From the Service Desk project sidebar, select Project settings > Configuration under Theme Extension.
    Creating a theme configuration with Theme Extension for Jira Service Desk
    Creating a theme configuration with Theme Extension for Jira Service Desk
  4. Go to Select theme.
    If you prefer the default appearance of the Customer Portal, click Default.
    Setting a default appearance of the Customer Portal with Theme Extension for Jira Service Desk
    Setting a default appearance of the Customer Portal with Theme Extension for Jira Service Desk

    If you want to create your own custom graphics on the Customer Portal, click Cards.
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk

    Note

    Click Preview to see a current view.


  5. Click Next.
    Creating a theme configuration with Theme Extension for Jira Service Desk
    Creating a theme configuration with Theme Extension for Jira Service Desk

  6. The Apply theme style dialog box appears.
  7. Choose one of them and click Apply.
    Applying a theme style with Theme Extension for Jira Service Desk
    Applying a theme style with Theme Extension for Jira Service Desk

Result

The selected theme is added.

Now you can see added theme style with Theme Extension for Jira Service Desk
Now you can see added theme style with Theme Extension for Jira Service Desk

Info
  • Remember, you have to click Publish in Edit mode at the top of the screen on the right side to see applied changes on the Customer Portal.
  • You can also configure the appearance of your portal going directly to Customer Portal:
    Go to Customer channels > click Visit the portal or copy and paste a link into a browser address bar.

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.
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