Help Center

This section provides information on configuring a Help Center logo appearance.

Steps

To set configuration:

1. Choose Projects at the top of the screen.
2. Choose the service desk project you want to configure.
3. From service desk project sidebar, select Project settings > Configuration in the Theme Extension section.
   
   

   Info

   You can also configure the appearance of your portal going directly to Customer Portal:
   Go to Customer channels > click Visit the portal or copy and paste a link into a browser address bar.

   
   
4. Go to Select theme and click Cards.
   
5. Click Next.
   

   

   
   
6. The Apply theme style dialog box appears.
7. Choose one of them and click Apply.
   

   

8. Click on Help Center on the left side.
   

   

   
   
9. The Edit text style dialog box appears.
   
10. Go to Text (Also included in breadcrumbs) and type a text content.
    
    

    Note

    We recommend typing a text containing maximum 60 characters to see the whole content.

    
    

    

    
    
11. Go to Select text color.
    You have four options:
    
    1. Set a color manually.
       
       • Select a color range.
         
       • Pick a color from the canvas.
         
       • Select an opacity value.
         
    2. Enter the HEX color code.
       

       

       
       
    3. Enter the RGBA color code.
       

       

       
       
    4. Enter the HSLA color code.
       

       

       
       
12. If you want to replace the Help Center text with logo, click Drop file to attach, or browse and upload the image.
    

    

    

    Note

    • This app supports images in the .jpg, .png and .gif formats.
      
    • Click Show recent uploads to see recently added graphic.
    • To remove the added logo, click Delete on the right side.
    
    
13. Click Apply.
    

    

    
    

Result

A new logo is added.

Info

Remember, you have to click Publish in Edit mode at the top of the screen on the right side to see applied changes on the Customer Portal.

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.