Theme Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Sep 10, 2019

Help Center

This section provides information on configuring a Help Center logo appearance.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service desk project you want to configure.
  3. From service desk project sidebar, select Project settings > Configuration in the Theme Extension section.
    Info

    You can also configure the appearance of your portal going directly to Customer Portal:
    Go to Customer channels > click Visit the portal or copy and paste a link into a browser address bar.


  4. Go to Select theme and click Cards.
  5. Click Next.
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk

  6. The Apply theme style dialog box appears.
  7. Choose one of them and click Apply.
    Applying a theme style with Theme Extension for Jira Service Desk
    Applying a theme style with Theme Extension for Jira Service Desk
  8. Click on Help Center on the left side.
    Editing a help center logo style with Theme Extension for Jira Service Desk
    Editing a help center logo style with Theme Extension for Jira Service Desk

  9. The Edit text style dialog box appears.
  10. Go to Text (Also included in breadcrumbs) and type a text content.
    Note

    We recommend typing a text containing maximum 60 characters to see the whole content.


    Editing a text content of help center with Theme Extension for Jira Service Desk
    Editing a text content of help center with Theme Extension for Jira Service Desk

  11. Go to Select text color.
    You have four options:
    1. Set a color manually.
      • Select a color range.
      • Pick a color from the canvas.
      • Select an opacity value.
    2. Enter the HEX color code.
      Entering the HEX color code of help center text with Theme Extension for Jira Service Desk
      Entering the HEX color code of help center text with Theme Extension for Jira Service Desk

    3. Enter the RGBA color code.
      Entering the RGBA color code of help center text with Theme Extension for Jira Service Desk
      Entering the RGBA color code of help center text with Theme Extension for Jira Service Desk

    4. Enter the HSLA color code.
      Entering the HSLA color code of help center text with Theme Extension for Jira Service Desk
      Entering the HSLA color code of help center text with Theme Extension for Jira Service Desk

  12. If you want to replace the Help Center text with logo, click Drop file to attach, or browse and upload the image.
    Replacing Help Center text with logo with Theme Extension for Jira Service Desk
    Replacing Help Center text with logo with Theme Extension for Jira Service Desk
    Note
    • This app supports images in the .jpg, .png and .gif formats.
    • Click Show recent uploads to see recently added graphic.
    • To remove the added logo, click Delete on the right side.

  13. Click Apply.
    Applying Help Center logo settings with Theme Extension for Jira Service Desk
    Applying Help Center logo settings with Theme Extension for Jira Service Desk

Result

A new logo is added.

Now you can see added logo with Theme Extension for Jira Service Desk
Now you can see added logo with Theme Extension for Jira Service Desk

Info

Remember, you have to click Publish in Edit mode at the top of the screen on the right side to see applied changes on the Customer Portal.

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.

*Include as much information as possible to help our support team resolve your issue faster.