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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Apr 5, 2020

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This section provides information on configuring a way of displaying request types groups.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service desk project you want to configure.
  3. From service desk project sidebar, select Project settings > Configuration in the Theme Extension section.
    Creating a theme configuration with Theme Extension for Jira Service Desk
    Creating a theme configuration with Theme Extension for Jira Service Desk
    Info

    You can also configure the appearance of your portal going directly to Customer Portal:
    Go to Customer channels > click Visit the portal or copy and paste a link into a browser address bar.

  4. Go to Select theme and click Cards.
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk
    Creating custom graphics on the Customer Portal with Theme Extension for Jira Service Desk

  5. Click Next.
    Creating a theme configuration with Theme Extension for Jira Service Desk
    Creating a theme configuration with Theme Extension for Jira Service Desk

  6. The Apply theme style dialog box appears.
  7. Choose one of them and click Apply.
    Applying a theme style with Theme Extension for Jira Service Desk
    Applying a theme style with Theme Extension for Jira Service Desk

  8. Go to Display type and select the way of displaying groups: tabs or drop-down list.
    Note

    The order of displaying request types groups in tabs and drop-down list is based on project settings (Project Settings > Request types).


    Select the way of displaying request types groups with Theme Extension for Jira Service Desk
    Select the way of displaying request types groups with Theme Extension for Jira Service Desk

  9. Go to Display style > Text > Default group text color.
    You have four options:
    1. Set a color manually.
      • Select a color range.
      • Pick a color from the canvas.
      • Select an opacity value.
    2. Enter the HEX color code.
      Enter the HEX color code of default group text with Theme Extension for Jira Service Desk
      Enter the HEX color code of default group text with Theme Extension for Jira Service Desk

    3. Enter the RGBA color code.
      Enter the RGBA color code of default group text with Theme Extension for Jira Service Desk
      Enter the RGBA color code of default group text with Theme Extension for Jira Service Desk

    4. Enter the HSLA color code.
      Enter the HSLA color code of default group text with Theme Extension for Jira Service Desk
      Enter the HSLA color code of default group text with Theme Extension for Jira Service Desk

  10. Go to Hover group text color.
    You have four options:
    1. Set a color manually.
      • Select a color range.
      • Pick a color from the canvas.
      • Select an opacity value.
    2. Enter the HEX color code.
    3. Enter the RGBA color code.
    4. Enter the HSLA color code.
  11. Go to Selected groups text color.
    You have four options:
    1. Set a color manually.
      • Select a color range.
      • Pick a color from the canvas.
      • Select an opacity value.
    2. Enter the HEX color code.
    3. Enter the RGBA color code.
    4. Enter the HSLA color code.
      Note
      If you want, select the Underline selected group checkbox.

  12. Go to the Background section.
  13. Select the Add background color checkbox.
  14. Go to Background color.
    You have four options:
    1. Set a color manually.
      • Select a color range.
      • Pick a color from the canvas.
      • Select an opacity value.
    2. Enter the HEX color code.
    3. Enter the RGBA color code.
    4. Enter the HSLA color code.
  15. Click Apply.
    Apply a navigation bar with request types groups settings with Theme Extension for Jira Service Desk
    Apply a navigation bar with request types groups settings with Theme Extension for Jira Service Desk

Result

A new configuration is added.

Examples

  • Tabs
    Example of displaying request types groups in tabs in navigation bar with request types groups settings with Theme Extension for Jira Service Desk
    Example of displaying request types groups in tabs in navigation bar with request types groups settings with Theme Extension for Jira Service Desk
    Note
    If you have many request types groups, some of them are located in drop-down list as More.
    Example of displaying request types groups in tabs in navigation bar with request types groups settings with Theme Extension for Jira Service Desk
    Example of displaying request types groups in tabs in navigation bar with request types groups settings with Theme Extension for Jira Service Desk

  • Drop-down list
    Example of displaying request types groups in drop-down list in navigation bar with request types groups settings with Theme Extension for Jira Service Desk
    Example of displaying request types groups in drop-down list in navigation bar with request types groups settings with Theme Extension for Jira Service Desk

    Info

    Remember, you have to click Publish in Edit mode at the top of the screen on the right side to see applied changes on the Customer Portal.


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