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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Apr 5, 2020

Categorization

This section provides information on categorizing your Jira Service Desk Projects. Theme Extension for Jira Service Desk app enables to add categories, put the projects into them and using drag and drop set order of the categories.

Warning
Before you start, log in as a user with the Jira Administrators global permission.

Steps

To set configuration:

  1. Go to Jira Administration > Manage apps.
  2. Select Categorization from the menu in the Theme Extension section.
  3. Click Edit.
    Go to edit your categories with Theme Extension for Jira Service Desk
    Go to edit your categories with Theme Extension for Jira Service Desk

  4. Go to Categories.
    There are three categories set as default:

    • All: all service desk projects.
    • Popular: service desk projects which are used most frequently.
    • Recent: recently created request types.
  5. Choose a category, for example: Popular.

  6. Go to the second column: Popular settings and select groups or organizations for which this category will be visible.

    Edit your categories with Theme Extension for Jira Service Desk
    Edit your categories with Theme Extension for Jira Service Desk
    Note
    If you don’t want to show a category on the Help Center, click the eye icon.
    Hide categories with Theme Extension for Jira Service Desk
    Hide categories with Theme Extension for Jira Service Desk
    Selected category is hidden.
    Hide categories with Theme Extension for Jira Service Desk
    Hide categories with Theme Extension for Jira Service Desk

  7. Click New category to create your own category.

    Click New category to create your own category with Theme Extension for Jira Service Desk
    Click New category to create your own category with Theme Extension for Jira Service Desk
    Created category appears.
    Create new category with Theme Extension for Jira Service Desk
    Create new category with Theme Extension for Jira Service Desk
    Note
    • You can use drag and drop to set categories order.
    • You can remove added category by clicking the trash icon.

  8. Click on your new category and go to settings in the second column.

  9. Configure the following:

    • Category name: type a name.
    • Category visibility: select groups or organizations for which this category will be visible.
      Note
      You can remove added groups by clicking the cross icon.

  10. Go to Add new elements.

  11. Configure the following:

    • Choose link type: Select Project, Request type group, Request type or External link.
    • Choose …: Depending on selected link type, choose: project, request type group, request type or display name and URL address.
      Note
      You can remove added elements by clicking the cross icon.

  12. Click Add to category.

    Add new category with Theme Extension for Jira Service Desk
    Add new category with Theme Extension for Jira Service Desk
    Added elements appear in the third column Elements in this category.
    Note
    You can drag and drop added category elements or remove them by clicking the cross icon.

  13. Click Save.

    Save category configuration with Theme Extension for Jira Service Desk
    Save category configuration with Theme Extension for Jira Service Desk
    Added category elements are saved.
    You can set categories configuration with Theme Extension for Jira Service Desk
    You can set categories configuration with Theme Extension for Jira Service Desk

Result

Created categories configuration is set on the Help Center.

Now you can see added category configuration with Theme Extension for Jira Service Desk
Now you can see added category configuration with Theme Extension for Jira Service Desk

Example

Categorization in a Help Center displayed in a List theme.

Categorization in a List Help Center
Categorization in a List Help Center

Need help?

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