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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Mar 30, 2020

Introduction to List

Theme Extension for Jira Service Desk lets you organize request types into a clear list.

With Theme Extension for Jira Service Desk, you can display request types as a list in your Help Center by applying a List theme. List is one of the three themes available with Theme Extension for Jira Service Desk, along with Cards and the default theme. List theme provides a transparent structure of request types, making it easier and faster to raise a request. You can customize carious aspects of a List theme to create a vibrant, visually appealing look and feel that best represents your brand.

Steps

To display your Help Center in a List theme:

  1. In your Service Desk project, go to Project settings > Configuration under Theme Extension.
    Entering Theme Configuration
    Entering Theme Configuration

Tip
To see the layout of a Help Center in the List theme, click Preview.
Clicking Preview
Clicking Preview
List Layout Preview
List Layout Preview

  1. Select the List theme and click Next.

    Selecting the List Theme
    Selecting the List Theme
    The Select theme style dialog box appears.
    Select Theme Style Box
    Select Theme Style Box

  2. Select a theme style and click Next.

    Selecting Theme Style
    Selecting Theme Style
    The Edit theme style dialog box appears.
    Edit Theme Style Box
    Edit Theme Style Box

  3. Edit the theme style as you wish. In the Edit theme style dialog box, you can:

    • change the name of your theme.
    • select up to 3 primary colors for the theme. Most Help Center UI elements will be generated with those colors.
      Edit Theme Style Box
      Edit Theme Style Box
      Note
      If you wish to use only 1 color in your theme, select the Right panel background color and click Automatically assign #2 & #3 colors based on this color.
    • configure which Help Center UI elements will be displayed in the Accent color.
      Edit Theme Style Accent Color Display
      Edit Theme Style Accent Color Display

  4. Click Apply.

    Applying Theme Style
    Applying Theme Style
    The theme editor opens.
    Theme Editor
    Theme Editor
    Info
    Theme editor displays your Help Center with the applied theme. Here, you can customize display of various Help Center elements, such as announcement banner. For more information, see Edit a List Theme.

  5. To save a customized theme as a theme style to use it in the future, click Save as.

    Clicking Save As
    Clicking Save As
    The theme will be saved under the provided name.
    Providing Theme Name to Save Under
    Providing Theme Name to Save Under

  6. To apply the displayed theme to your Help Center, click Publish.

    Publishing Theme
    Publishing Theme

Result

The selected List theme is applied and published to your Help Center.

Published Theme Style Information
Published Theme Style Information
To see it in your Help Center, click Visit the portal in the pop-up, or go to Customer channels > Visit the portal in your project.
Help Center in Published Theme Style
Help Center in Published Theme Style

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.
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