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Theme Extension for Jira Service Desk
Theme Extension for Jira Service Desk
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Last updated Apr 5, 2020

Portal descriptions

This section provides information on adding Customer Portals’ descriptions which will be visible on the Help Center.

Info
Remember, it only works on published and active Themes from the app. It doesn’t apply on the default Jira Service Desk theme.
Warning
Before you start, log in as a user with the Jira Administrators global permission.

Steps

To set configuration:

  1. Go to Jira Administration > Manage apps.
  2. Select Portal descriptions from the menu in the Theme Extension section.
  3. Go to Description section.
    Note
    Customer Portal name is the same as Project name by default, but if you want to change the Customer Portal name, go to: Project settings > Portal settings > Name and change the name.
  4. Click Edit at the right side.
    Click Edit at the right side and enter a portal description with Theme Extension for Jira Service Desk
    Click Edit at the right side and enter a portal description with Theme Extension for Jira Service Desk
  5. Enter a portal description.
    Note
    You can enter maximum 140 characters.
    Enter a portal description with Theme Extension for Jira Service Desk
    Enter a portal description with Theme Extension for Jira Service Desk

  6. If you want to add a link, click the link icon, then paste link address and text to display.
  7. Click Save.
    Add a link to portal description with Theme Extension for Jira Service Desk
    Add a link to portal description with Theme Extension for Jira Service Desk
    Note
    The second way is to enter a description, then select the text, click the link icon and finally paste a link.
    Add a link to portal description with Theme Extension for Jira Service Desk
    Add a link to portal description with Theme Extension for Jira Service Desk

Result

A new configuration is added.

Note
You can go to Help Center by clicking Go to Help Center page on the right side.
Result of adding a portal description with Theme Extension for Jira Service Desk
Result of adding a description with Theme Extension for Jira Service Desk

Example

Portal descriptions in a Help Center displayed in a List theme.

Portal Descriptions in a List Help Center
Portal Descriptions in a List Help Center

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.
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