Apps documentation
Theme Extension for Jira Service Management
Theme Extension for Jira Service Management
Release notes
Articles & Videos
Last updated Oct 22, 2021

Request Details View

Learn how to personalize your request details view

Theme Extension enables you to change the entire layout of the request details view to make it look as intuitive as possible for your customers.


Request Details View theme works only when a theme is already configured on a service project. For more information, see Introduction.


  1. Go to Jira Administration > Manage apps.
  2. Click Request Details View under the Theme Extension section.
  3. Use drag and drop to rearrange the sections in a way that suits your workflow best.
    Request details view configuration panel
    Request details view configuration panel
  • The toggle which enables the theme on the Request Details View is on by default. If you don’t want the theme to be applied on the Request Details View, or you see some information from your other apps displayed incorrectly, turn off the toggle at the top of the configuration site.
  • Configuration is automatically saved each time you make a change.


The layout is rearranged.

Request details view result
Request details view result


If you’re not sure whether your app’s panels will be visible with Theme Extension applied, see Compatibility for the list of supported apps both from Deviniti and other vendors.

Need help?

If you can’t find the answer you need in our documentation, raise a support request.