Common FAQ

Can I extend my free trial?

Every user is eligible for a 6-month free trial. If you had 1-month trial license, you can generate another one. Go to the marketplace listing of the app and click Try it free.

I have 1 000 Jira users but only 500 will use this app. Which license tier should I choose?

Our apps are paid via Atlassian, therefore the billing and licensing system is based on Atlassian policy. Add-ons are billed based on the number of users in your host product. If you have 1 000 Jira users, you should buy matching user tier for apps.

I have 1 000 Jira users and 500 Service agents. Which license tier should I choose?

Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. If you’re running Jira Software for 1 000 users and Jira Service Management for 500 agents on the same instance, you should purchase the 1 000-user tier for apps.

Do you offer academic, community or open-source licenses?

For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.