Post function

This page provides information on adding translations of the summary fields in Jira workflows

Translation for Jira Service Management allows for translating the Summary field only if it’s hidden on the Customer Portal.

Add post function

Steps

To set configuration:

1. Go to Post Functions.
   Tip

   A recommended transition is Create.

   

2. In the Post functions section click Add post function.
   

   

3. Choose Deviniti [Translation for JSD] - Translate summary from the list of available post functions.
4. Click Add.
   

   

Note

• The manage configuration options are at the right side of the table.

• You can move the post function to the bottom of the list.

Translate summary post function

Steps

To set configuration:

1. Choose Projects at the top of the screen.
2. Select the service project you want to configure.
3. From service project sidebar, select Project settings > Request types.
4. Choose the request type in which you want to translate Summary and click Edit fields.
   

   

5. Click Hide.

   

6. Type a preset value and click Set.

   

7. Add a translation for this preset value.
   
   Note

   • For information on adding a translation, see Add a translation.
   • The edit and delete post function options are at the right side of the table.

Result

A new configuration is added.

Example

The summary translation example in the request details view on the Customer Portal.