FAQ
We have decided to pause our efforts in this area, so this app is no longer available on the Atlassian Marketplace. We will be providing support to each customer until their license expires.
Jira server is behind the company firewall and is not accessible from outside. What should I do?
For appropriate synchronization between the system Jira and service Trello, they must meet the following requirements:
-
For outgoing synchronization (Jira -> Trello):
Trello application website address must be visible on the server where the system Jira is installed. -
For incoming synchronization (Trello -> Jira):
When you create or update Trello cards, Trello platform generates a webhook to your Jira. Changes are visible immediately.
When a model with a webhook changes, the update is fired via an HTTP POST request from Trello to the URL provided. That callback URL looks likehttp://{base_Jira_url}/rest/trello/1.0/trello/elementUpdate. It is important to make this URL visible on the outside.
For more information on Trello webhooks, go to Trello website.
What is the reason of ’error during synchronization’ status?
After creating a new issue in Jira in Queue view is visible the following status: ’error during synchronization'.
For appropriate Jira -> Trello synchronization, a project workflow must have following settings (post functions after create issue) in proper order:
1. Creates the issue originally.
2. Re-index an issue to keep indexes in sync with the database.
3. Fire a Issue created event that can be processed by the listeners.
These three points are important in this order. Reindex should be always performed after create issue.
See an example below:
How can I find an API Key and a Token?
Go to Developer API Keys by Trello. Remember, you must be logged in Trello to retrieve your API Key.
Why can’t I provide Trello board’s credentials many times?
A Trello synchronization is limited to one configuration per board.
