This page provides information on Trello -> Jira synchronization with Trello Sync for Jira app.
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This type of synchronization means everything is synced from Trello to Jira and not vice-versa. If there are updates on the synced tasks, for example comments or attachments in Trello card, they will not be synced back.
Warning
All cards on Trello board which had been created before configuring the integration can’t be synchronized.
Note
Changes made on Trello boards are instantly visible in Jira.
Trello card parameters which can be synchronized with Jira fields are listed below:
Summary (selected by default and cannot be changed)
Description
Due date
Labels
Note
A label name can’t contain white spaces and must be a one word. Two-word label and label with spaces can’t be synchronized from Trello to Jira.
Attachments
Comments
Add connection
Warning
Remember that Trello synchronization is limited to one configuration per board.
Steps
To add a connection:
Choose Projects at the top of the screen.
Choose project from the list.
Tip
It is also possible to select project directly from app configuration. Go to Jira Administration > Add-ons and select Get Started from the menu in the Trello Sync section.
Select Trello Sync from the menu.
Provide a link to Trello board.
Note
If you already have a connection, click a plus icon to add a new one.
To check where you can find a link, go to Trello board.
Click Next.
Provide a link to Trello board with Trello Sync for Jira
Provide Trello board’s credentials: API Key and Token.
Note
All data provided here is secure. It will not be visible to others.
To read where you can find an API Key and a Token, go to Developer API Keys by Trello. You must be logged in Trello to retrieve your API key.
Click Next.
Provide Trello board's credentials with Trello Sync for Jira
Click Incoming option.
Select to which issue type Trello card will be copied.
Note
This list stores only issue types which are available in selected Jira project.
Select Trello card parameters to synchronize with Jira fields.
Note
Comments which are synchronized from Trello to Jira, contain information about Trello user.
Click Finish. Select a type of synchronization and things to synchronize with Trello Sync for Jira
A Connection Success! dialog box appears.
Click Go to connections. Incoming synchronization is configured with Trello Sync for Jira
A Production Workflow connection appears. Incoming synchronization is configured with Trello Sync for Jira
Result
The incoming synchronization is configured.
Next steps
Note
Go to Trello board and start creating new Trello cards. All of them will be synchronized to Jira issues.
If you want to add a new connection, click the plus icon.
Edit connection
Steps
To edit selected connection:
Choose Projects at the top of the screen.
Choose project from the list.
Select Trello Sync from the menu.
Click the connection box.
Note
If you want to edit a connection description, click the pen icon in the top right corner.
Go to created connection with Trello Sync for Jira
Edit selected parameters.
Click Finish. Select where Jira issues will be copied with Trello Sync for Jira with Trello Sync for Jira
A Connection Success! dialog box appears.
Click Go to connections. Incoming synchronization is configured with Trello Sync for Jira
Result
Connection settings are updated.
Remove connection
Steps
To remove selected connection:
Choose Projects at the top of the screen.
Choose project from the list.
Select Trello Sync from the menu.
Click the cross icon in the top right corner. Remove a connection with Trello Sync for Jira
A Deleting connection dialog box appears.
Click Yes.
Remove a connection with Trello Sync for Jira
Result
A connection is removed.
Steps to check why the Incoming connection doesn’t work
Steps
Make sure your Jira is exposed to external network.
Check if URL address in web browser is the same as in Base URL in Jira General configuration.
Check if URL address in web browser is the same as in Base URL in General configuration in Jira
After creating or updating cards in Trello, it generates a webhook to your Jira and changes are visible immediately. When a model with webhook changes, the update is fired via an HTTP POST request from Trello to the URL provided. That callback URL looks like http://
(base_jira_url}/rest/trello/1.0/trello/elementUpdate. It is important to make this URL visible on the outside, because Trello needs to receive a positive response with status “200 OK”.
Webhooks are generated from the following Trello servers:
107.23.104.115
107.23.149.70
54.152.166.250
54.164.77.56
54.209.149.230
You can try adding this (or Trello itself) to the whitelist and see if the synchronization is performed correctly.
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