The software developed by Deviniti Sp. z o.o. is licensed under the provisions of the “Standard EULA” from the “Atlassian Marketplace Terms of Use” as a “Marketplace Product”. Reference can be found here. The “Standard EULA” is reproduced here for convenience. In this case, the “Publisher” is Deviniti Sp. z o.o..

Standard EULA

(i) The Publisher is the licensor of the Marketplace Product and Atlassian is not a party to the Publisher EULA or this Standard EULA, as applicable.

(ii) If the Marketplace Product does not include a Publisher EULA that specifies Marketplace Product license rights, Publisher grants you a limited, worldwide, non-exclusive, non-transferable and non-sublicensable license to download and use the Marketplace Product only on hardware systems owned, leased or controlled by you.

(iii) Licenses granted by Publisher are granted subject to the condition that you must ensure the maximum number of Authorized Users that are able to access and use the Marketplace Product concurrently is equal to the number of User Licenses for which the necessary fees have been paid to Atlassian and/or its authorized partners (each, an “Atlassian Expert”). You may purchase additional User Licenses at any time on payment of the appropriate fees to Atlassian or an Atlassian Expert. “User License” means a license granted under this EULA to you to permit an Authorized User to use the Marketplace Product. The number of User Licenses granted to you is dependent on the fees paid by you. “Authorized User”means a person who accesses and uses a Marketplace Product under the EULA and for which the necessary fees have been paid to Atlassian and/or an Atlassian Expert.

(iv) Any information that Publisher collects from you or your device will be subject to any Publisher EULA, privacy notice, or similar terms that the Publisher provides to you, and will not be subject to the Atlassian Privacy Policy (unless Atlassian is the Publisher).

(v) You may not modify, reverse engineer, decompile or disassemble the Marketplace Product in whole or in part, or create any derivative works from or sublicense any rights in the Marketplace Product, unless otherwise expressly authorized in writing by Publisher.

(vi) The Marketplace Product is protected by copyright and other intellectual property laws and treaties. Unless otherwise expressly stated in the Publisher EULA, Publisher or its licensors own all title, copyright and other intellectual property rights in the Marketplace Product, and the Marketplace Product is licensed to you directly by the Publisher, not sold.

End of Standard EULA

Additional Terms

i) When you purchase an app from the Marketplace or generate a trial license, Atlassian provides us with a technical contact with certain personal information that can be used to reach you. In most cases, this information contains your full name, your company name and the email address you provided upon generating the license.

ii) We will send you educational emails regarding the products you purchase or generate a trial license for, which are integral part of the products themselves and may only contain links to additional content about them, like articles, webinars or documentation. We may also contact you afterwards with occasional newsletters, marketing or promotional materials, and other information that may be of interest to you. You can unsubscribe these emails at any moment. The personal data mentioned above will only be used by Deviniti and will not be shared with any third parties whatsoever.

iii) By purchasing a product from Deviniti Sp. z o.o., you grant us the right to include your organisation as a customer in promotional material, including your organisation logo. You can deny this right at any time by submitting a written request via email to, requesting to be excluded from any promotional materials. Requests made after purchasing may take up to thirty (30) days to process excluding printed materials.

iiii) By installing Azure AD Sync for Jira Cloud, you grant us the right to collect email addresses and use them to match with attributes from Azure. After matching, email addresses are not stored, we save only accountIDs. The personal data will not stored or shared with any third parties whatsoever.

Wrocław, 23th July 2019

History of changes

Date Changes
Jul 23th, 2019 Additional Terms has been updated: add information about Azure AD Sync for Jira Cloud.
Jun 13th, 2018 Additional Terms has been updated.
Apr 3rd, 2018 Company name has been changed from InTENSO Sp. z o.o. to Deviniti Sp. z o.o.

Service Level Agreement (SLA)

Contact support

Supported contact channels:

Business Hours

9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Wroclaw, Poland. For all request we respond in 24 hours, excluding national holidays in Poland (2020) within the week.

Support for our products includes:

  • Help with configuring Deviniti products.
  • Solving problems to make Deviniti products running properly.
  • Answering questions about Deviniti products functionality.
  • Answering sales questions and requests.
  • Assistance with upgrades.
  • Support in English and Polish languages.

Support for our products excludes:

  • Trainings.
  • Phone support, webinars, screen sharings, however, we use tools like Zoom or Slack for faster investigation issues of Deviniti products.
  • Solving issues not connected with Deviniti products.
  • Support in languages other than English and Polish.

End of Life Policy

At Deviniti we follow Atlassian End of Life policy. It means that our app will support all versions of Jira, Jira Service Desk and Confluence that have been released within the last two years. Versions earlier than those listed below have reached End of Life.

Jira version Support End of Life
8.8 Mar 19, 2022
8.7 Feb 3, 2022
8.6 Dec 17, 2021
8.5 Oct 21, 2021
8.4 Sep 9, 2021
8.3 Jul 22, 2021
8.2 May 21, 2021
8.1 Apr 4, 2021
8.0 Feb 11, 2021
7.13 Nov 28, 2020
7.12 Aug 27, 2020
7.11 Jul 11, 2020
7.10 May 29, 2020
Jira Service Desk version Support End of Life
4.8 Mar 19, 2022
4.7 Feb 3, 2022
4.6 Dec 17, 2021
4.5 Oct 21, 2021
4.4 Sep 9, 2021
4.3 Jul 22, 2021
4.2 May 21, 2021
4.1 Apr 4, 2021
4.0 Feb 11, 2021
3.16 Nov 28, 2020
3.15 Aug 27, 2020
3.14 Jul 11, 2020
3.13 May 29, 2020

For supported versions, customers can raise issues via Customer Portal.

Support policy

  1. License cannot be expired.
  2. If you do not have the latest version of app available for your Jira/Confluence, please upgrade it. Only the latest version of app compatible with Jira/Confluence is supported.
  3. App version must be compatible with host server version as indicated in the Marketplace listing.
  4. Your Jira/Confluence version has not yet entered Atlassian End of Life policy.