Empower your Customer Portal users to add new information or edit requests anytime using Jira fields. Decide whether editing should only be available under certain conditions, such as only in specific transitions. Define editable fields in your forms and who can make changes. Track request updates in real time with internal comments and a complete change history visible only to agents.
#ITSM #Migration-path #Customer-portal #Customers #HR-service-management #Team-efficiency #Self-service #Requests-editing #Automation #Time-saving20/11/2024
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