Organize issues from various projects into a single view to keep track of all tickets without switching between projects. Manage queue access and app permissions to ensure only desired people can work on particular tickets and see the specific queues. Organize and customize queue groups into a multi-level group structure, flag important tickets, filter issues, and manage queues in bulk for quicker ticket resolution and increased customer satisfaction.
#ITSM #Migration-path #Customer-portal #Customers #Requests-editing #HR-service-management #Self-service #Time-saving #Automation20/11/2024
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