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SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019
Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
6 apps that take your Jira Service Desk to the next level

6 apps that take your Jira Service Desk to the next level

Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…

Karolina Lasoń 21 May 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 Jira Service Desk Server features for admins and agents

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…

Karolina Lasoń 22 November 2018
Jira Service Desk Day 2018: an overview of modern ITSM practices

Jira Service Desk Day 2018: an overview of modern ITSM practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018