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How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…

Karolina Lasoń 22 November 2018
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
Jira Day 2018: What Was It All About?

Jira Day 2018: What Was It All About?

Jira Day 2018 was the biggest ever Atlassian-related conference in Central Europe. 380 guests, 18 speakers, 13 Partners and vendors from all over Europe gathered…

Krzysztof Skoropada 25 May 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018