How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
Top 10 Jira Service Desk Server features for admins and agents
Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…
Jira Service Desk Day 2018: an overview of modern ITSM practices
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…
How MetLife Poland Pioneered in Jira Service Desk Implementation
MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…
Power Up Your Jira with Synchronised Data from Active Directory
Your company stores user data in Active Directory, but you suffer from lack of this information at hand? Or you are the Active Directory admin, who would like to…
Jira Day 2018: What Was It All About?
Jira Day 2018 was the biggest ever Atlassian-related conference in Central Europe. 380 guests, 18 speakers, 13 Partners and vendors from all over Europe gathered…
How and where you can display Active Directory user attributes in Jira
Working in a big company, it can be hard to find a particular person – or even to figure out who to reach out for in the first place. In such companies, user…
How we automated a workflow with Jira sub-task templates
During the last year, the size of our team doubled. Going through onboarding with so many new hires was a challenge for administrators, HR managers, and team leaders.…