Extending Jira Service Desk Server automation possibilities
A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…
5 little tricks to enhance Jira workflow with LDAP data
Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…
5 biggest ITSM challenges in 2019
With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
Your team needs these Jira apps in 2018
Even if we’re nearing the last quarter of the year, it doesn’t mean you shouldn’t be on the lookout for tools that help boost the productivity…
Top 8 test automation challenges and how to solve them
Test automation is all the rage right now in Agile development environments. And for a good reason. Automation works great for executing smoke tests or regression…
How we automated a workflow with Jira sub-task templates
During the last year, the size of our team doubled. Going through onboarding with so many new hires was a challenge for administrators, HR managers, and team leaders.…