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Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
5 little tricks to enhance Jira workflow with LDAP data

5 little tricks to enhance Jira workflow with LDAP data

Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…

Karolina Lasoń 4 March 2019
5 biggest ITSM challenges in 2019

5 biggest ITSM challenges in 2019

With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…

Karolina Lasoń 1 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
Your team needs these Jira apps in 2018

Your team needs these Jira apps in 2018

Even if we’re nearing the last quarter of the year, it doesn’t mean you shouldn’t be on the lookout for tools that help boost the productivity…

Boguslaw Osuch 27 August 2018
Top 8 test automation challenges and how to solve them

Top 8 test automation challenges and how to solve them

Test automation is all the rage right now in Agile development environments. And for a good reason. Automation works great for executing smoke tests or regression…

Boguslaw Osuch 30 August 2017
How we automated a workflow with Jira sub-task templates

How we automated a workflow with Jira sub-task templates

During the last year, the size of our team doubled. Going through onboarding with so many new hires was a challenge for administrators, HR managers, and team leaders.…

Krzysztof Skoropada 27 June 2017