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How customer feedback and support teams can shape product development

How customer feedback and support teams can shape product development

Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses.…

Alina Urbaniak-Gawlik 28 August 2020
Why and how to conduct customer surveys in Jira Service Management Server

Why and how to conduct customer surveys in Jira Service Management Server

Originally published December 17, 2018, updated January 7, 2021 “Your most unhappy customers are your greatest source of learning,” Bill Gates once said.…

Karolina Lasoń 17 December 2018