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5 biggest ITSM challenges in 2019

5 biggest ITSM challenges in 2019

With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…

Karolina Lasoń 1 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
6 things to remember when organizing your customer support process

6 things to remember when organizing your customer support process

Excellent customer support is essential for organizations that want to survive in the current market. Modern customers want to receive quality support as quickly…

Katarzyna Dorosz-Zurkowska 6 August 2018
Multilingual service desk - a key to global business

Multilingual service desk - a key to global business

XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…

Krzysztof Skoropada 19 December 2017
How to enhance ITSM performance with Queues for Jira Service Desk

How to enhance ITSM performance with Queues for Jira Service Desk

What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software…

Krzysztof Skoropada 5 December 2017
Awesome support with Jira Service Desk advanced Translation

Awesome support with Jira Service Desk advanced Translation

Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…

Lukasz Dzbik 20 January 2017