Deviniti invites to the remote Atlassian Day - Baltic Edition 2020
As Michael North stated in his book, The Baltic: A History: The Baltic has always been a region of exchange and encounter. Since ancient times it was populated…
Jira Day 2020 Remote Edition: the cosmic journey highlights
What a week it was! While NASA and SpaceX were preparing the Dragon Crew flight to the International Space Station, we broadcast Jira Day 2020 Remote Edition to…
SLA management in Jira Service Management
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…
Securing Jira Service Management with permissions
Originally published August 12, 2019, updated January 5, 2021 Online security is not only about the technology and processes, but also about the people. Especially…
Design your own Jira Service Desk Customer Portal
People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…
6 apps that take your Jira Service Management to the next level
Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range…
5 ways to use cards in advanced Jira Service Management theme
Jira Service Management is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive…
Become the Andy Warhol of your Customer Portal
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…
Chat with your customers directly from Jira Service Management
Originally published March 7, 2019, updated January 7, 2021 This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes…
5 biggest ITSM challenges in 2019
With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…
3 simple actions to extend Jira Service Management workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
Why and how to conduct customer surveys in Jira Service Management Server
Originally published December 17, 2018, updated January 7, 2021 “Your most unhappy customers are your greatest source of learning,” Bill Gates once said.…
How to improve your customer's journey through Jira Service Management Data Center, pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to improve your customer's journey through Jira Service Management Data Center, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…