5 biggest ITSM challenges in 2019
With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
Why and how to conduct customer surveys in Jira Service Desk Server
“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
6 things to remember when organizing your customer support process
Excellent customer support is essential for organizations that want to survive in the current market. Modern customers want to receive quality support as quickly…
Multilingual service desk - a key to global business
XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…
How to enhance ITSM performance with Queues for Jira Service Desk
What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software…
Awesome support with Jira Service Desk advanced Translation
Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…