How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
6 things to remember when organizing your customer support process
Excellent customer support is essential for organizations that want to survive in the current market. Modern customers want to receive quality support as quickly…
How to Expand Your Business' Horizons with Translation for Jira Service Desk
Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…