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How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…

Karolina Lasoń 22 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
How to Synchronize Jira User Groups with Jira Service Desk Organizations

How to Synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
3 Simple Steps to Set Up Dynamic Forms in Jira

3 Simple Steps to Set Up Dynamic Forms in Jira

Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…

Dzmitry Hryb 3 October 2018
Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…

Dzmitry Hryb 25 September 2018
How MetLife Poland Pioneered in Jira Service Desk Implementation

How MetLife Poland Pioneered in Jira Service Desk Implementation

MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…

Dzmitry Hryb 11 September 2018
What's New in Extension 6.0 for Jira Service Desk?

What's New in Extension 6.0 for Jira Service Desk?

In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…

Dzmitry Hryb 31 August 2018
Deviniti is a Gold Top Vendor on the Atlassian Marketplace

Deviniti is a Gold Top Vendor on the Atlassian Marketplace

Atlassian Marketplace has been around for 6 years now, being a continuation of the Atlassian Plugin Exchange platform. In this time, dozens of vendors around…

Krzysztof Skoropada 28 August 2018
Agile product management - what it is and how to get it

Agile product management - what it is and how to get it

The agile methodology isn’t going anywhere. We often talk about agile in the context of project management. But what about developing products and features?…

Katarzyna Dorosz-Zurkowska 27 August 2018
Jira Day 2018: What Was It All About?

Jira Day 2018: What Was It All About?

Jira Day 2018 was the biggest ever Atlassian-related conference in Central Europe. 380 guests, 18 speakers, 13 Partners and vendors from all over Europe gathered…

Krzysztof Skoropada 25 May 2018
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…

Krzysztof Skoropada 10 May 2018
How to Speed Up Jira with Bundled Fields

How to Speed Up Jira with Bundled Fields

Working with issues in Jira, often there is a situation when users need to provide small chunks of information as parts of a greater whole. Then you have to create…

Krzysztof Skoropada 9 March 2018