5 ways to categorize Customer Portals in Jira Service Desk
When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between…
How to enable self-service in Jira Service Management
Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…
SLA management in Jira Service Management
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…
Securing Jira Service Management with permissions
Originally published August 12, 2019, updated January 5, 2021 Online security is not only about the technology and processes, but also about the people. Especially…
What was going on at Jira Day 2019?
Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…
6 apps that take your Jira Service Management to the next level
Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range…
7 most promising apps for Atlassian products in 2019
We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
How to improve your customer's journey through Jira Service Management Data Center, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
Top 10 Jira Service Desk Server features for admins and agents
Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…
How to improve your customer's journey Through Jira Service Management Data Center, pt. 2: Request Form
In the first part of this series, we focused on the first touchpoint of our customers whenever they come to us for support – the Help Center. As we’ve…
Improve your customer's journey through Jira Service Management Data Center, pt. 1: Help Center
53% of the customers prefer to resolve their own product/service problems rather than rely on customer service representatives. 86% of them would pay more just to…
Jira Service Desk Day 2018: an overview of modern ITSM practices
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…
How to synchronize Jira User Groups with Jira Service Desk Organizations
Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…
A simple guide to set up Dynamic Forms in Jira Service Management
When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always…