How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018
Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…
How to Synchronize Jira User Groups with Jira Service Desk Organizations
Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…
3 Simple Steps to Set Up Dynamic Forms in Jira
Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…
Extension for Jira Service Desk - What's New in Version 6.0?
Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…
How MetLife Poland Pioneered in Jira Service Desk Implementation
MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…
What's New in Extension 6.0 for Jira Service Desk?
In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…
Deviniti is a Gold Top Vendor on the Atlassian Marketplace
Atlassian Marketplace has been around for 6 years now, being a continuation of the Atlassian Plugin Exchange platform. In this time, dozens of vendors around…
Agile product management - what it is and how to get it
The agile methodology isn’t going anywhere. We often talk about agile in the context of project management. But what about developing products and features?…
Jira Day 2018: What Was It All About?
Jira Day 2018 was the biggest ever Atlassian-related conference in Central Europe. 380 guests, 18 speakers, 13 Partners and vendors from all over Europe gathered…
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)
In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…
How to Speed Up Jira with Bundled Fields
Working with issues in Jira, often there is a situation when users need to provide small chunks of information as parts of a greater whole. Then you have to create…