6 apps that take your Jira Service Desk to the next level
Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…
7 most promising apps for Atlassian products in 2019
We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
Top 10 Jira Service Desk Server features for admins and agents
Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
Jira Service Desk Day 2018: an overview of modern ITSM practices
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…
How to synchronize Jira User Groups with Jira Service Desk Organizations
Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…
3 Simple Steps to Set Up Dynamic Forms in Jira
Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…
Extension for Jira Service Desk - What's New in Version 6.0?
Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…
How MetLife Poland Pioneered in Jira Service Desk Implementation
MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…
What's New in Extension 6.0 for Jira Service Desk?
In this tutorial, we explain the most important new features and improvements of the release, such as Organisations and Groups Sync, Dynamic Forms and Bundled Fields,…
Deviniti is a Gold Top Vendor on the Atlassian Marketplace
Atlassian Marketplace has been around for 6 years now, being a continuation of the Atlassian Plugin Exchange platform. In this time, dozens of vendors around…
Agile product management - what it is and how to get it
The agile methodology isn’t going anywhere. We often talk about agile in the context of project management. But what about developing products and features?…