Scroll to top
en pl

Jira Server


Tag

6 apps that take your Jira Service Desk to the next level

6 apps that take your Jira Service Desk to the next level

Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…

Karolina Lasoń 21 May 2019
5 ways to use cards in advanced Jira Service Desk theme

5 ways to use cards in advanced Jira Service Desk theme

Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…

Karolina Lasoń 3 May 2019
Atlassian Summit 2019: the news report by Deviniti

Atlassian Summit 2019: the news report by Deviniti

This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…

Dzmitry Hryb 25 April 2019
4 ways to let your team work faster and easier in Jira Software

4 ways to let your team work faster and easier in Jira Software

Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…

Karolina Lasoń 19 April 2019
Become the Andy Warhol of your Customer Portal

Become the Andy Warhol of your Customer Portal

There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…

Karolina Lasoń 17 April 2019
How to build a winning Jira Server UI with Dynamic Forms

How to build a winning Jira Server UI with Dynamic Forms

User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…

Karolina Lasoń 25 March 2019
How Jira user story template enhances teams' agility

How Jira user story template enhances teams' agility

We can find repetition practically in every kind of work. To produce anything of consistent quality and customer value, we must apply repetitive, precise, and optimal…

Karolina Lasoń 15 March 2019
Chat with your customers directly from Jira Service Desk

Chat with your customers directly from Jira Service Desk

This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes roughly 250 support tickets per month. Almost all of their…

Dzmitry Hryb 7 March 2019
5 little tricks to enhance Jira workflow with LDAP data

5 little tricks to enhance Jira workflow with LDAP data

Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…

Karolina Lasoń 4 March 2019
7 reasons why people say they hate using Jira

7 reasons why people say they hate using Jira

Love and hate are often two sides of the same coin, especially when it comes to someone or something we interact with every day. We spend at least one third of…

Dzmitry Hryb 20 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018