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Atlassian Summit 2019: the news report by Deviniti

Atlassian Summit 2019: the news report by Deviniti

This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…

Dzmitry Hryb 25 April 2019
4 ways to let your team work faster and easier in Jira Software

4 ways to let your team work faster and easier in Jira Software

Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…

Karolina Lasoń 19 April 2019
How to build a winning Jira Server UI with Dynamic Forms

How to build a winning Jira Server UI with Dynamic Forms

User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…

Karolina Lasoń 25 March 2019
How Jira user story template enhances teams' agility

How Jira user story template enhances teams' agility

We can find repetition practically in every kind of work. To produce anything of consistent quality and customer value, we must apply repetitive, precise, and optimal…

Karolina Lasoń 15 March 2019
Chat with your customers directly from Jira Service Desk

Chat with your customers directly from Jira Service Desk

This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes roughly 250 support tickets per month. Almost all of their…

Dzmitry Hryb 7 March 2019
4 little tricks to enhance Jira workflow with LDAP data

4 little tricks to enhance Jira workflow with LDAP data

Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…

Karolina Lasoń 4 March 2019
7 reasons why people say they hate using Jira

7 reasons why people say they hate using Jira

Love and hate are often two sides of the same coin, especially when it comes to someone or something we interact with every day. We spend at least one third of…

Dzmitry Hryb 20 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 Jira Service Desk Server features for admins and agents

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…

Karolina Lasoń 22 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How HostDime improved deployment with Issue Templates for Jira

How HostDime improved deployment with Issue Templates for Jira

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…

Dzmitry Hryb 13 November 2018