How to enable self-service in Jira Service Desk
Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…
Newcomer's introduction to the Atlassian Ecosystem
Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…
Devinitive guide to choosing the Atlassian Marketplace Apps
No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…
SLA management in Jira Service Desk
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…
Securing Jira Service Desk with permissions
Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…
What was going on at Jira Day 2019?
Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…
Extending Jira Service Desk Server automation possibilities
A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…
Design your own Jira Service Desk Customer Portal
People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…
6 apps that take your Jira Service Desk to the next level
Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…
5 ways to use cards in advanced Jira Service Desk theme
Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…
Atlassian Summit 2019: the news report by Deviniti
This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…
Become the Andy Warhol of your Customer Portal
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…
Chat with your customers directly from Jira Service Desk
This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes roughly 250 support tickets per month. Almost all of their…
5 little tricks to enhance Jira workflow with LDAP data
Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…