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3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 Jira Service Desk Server features for admins and agents

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…

Karolina Lasoń 22 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
Jira Service Desk Day 2018: an overview of modern ITSM practices

Jira Service Desk Day 2018: an overview of modern ITSM practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
How to synchronize Jira User Groups with Jira Service Desk Organizations

How to synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why people use and love Issue Templates for Jira

Why people use and love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
3 Simple Steps to Set Up Dynamic Forms in Jira

3 Simple Steps to Set Up Dynamic Forms in Jira

Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…

Dzmitry Hryb 3 October 2018
Here’s what your development teams need to stay on track

Here’s what your development teams need to stay on track

  Building software is a complex process. Development teams rely on many different tools that help to formalize and clarify the development process, enabling…

Radoslaw Cichocki 2 October 2018
Take your IT team to the next level with these 5 tips

Take your IT team to the next level with these 5 tips

If you’re leading an IT team, you’re probably wondering how to optimize its process when your team members are busy facing a mountain of tickets every…

Łukasz Krupa 28 September 2018