How customer feedback and support teams can shape product development
Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses.…
How we set up Jira Service Desk to improve employee engagement
There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many…
How to merge two Jira instances: a customer case
Do you know how many Jira instances teams use at your company? You can benefit a lot from integrating them by implementing a unified stream of activity, connecting…
Jira Day 2020 - Remote Edition is around the corner
Tomorrow we’re taking over the universe! We’re kicking off Jira Day 2020 – Remote Edition. During our 4-days free event, we’ll provide you…
Jira Day 2020 - Remote Edition behind the scenes
There’s one week left to Jira Day 2020 – Remote Edition! We’ve been working hard to organize the best possible online event. As we can’t…
How to enable self-service in Jira Service Desk
Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…
Newcomer's introduction to the Atlassian Ecosystem
Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…
Devinitive guide to choosing the Atlassian Marketplace Apps
No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…
SLA management in Jira Service Desk
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…
Securing Jira Service Desk with permissions
Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…
What was going on at Jira Day 2019?
Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…
Extending Jira Service Desk Server automation possibilities
A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…
Design your own Jira Service Desk Customer Portal
People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…
6 apps that take your Jira Service Desk to the next level
Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…
5 ways to use cards in advanced Jira Service Desk theme
Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…