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Securing Jira Service Desk with permissions

Securing Jira Service Desk with permissions

Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…

Karolina Lasoń 13 August 2019
What was going on at Jira Day 2019?

What was going on at Jira Day 2019?

Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…

Dzmitry Hryb 13 July 2019
Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
Design your own Jira Service Desk Customer Portal

Design your own Jira Service Desk Customer Portal

People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…

Karolina Lasoń 27 May 2019
6 apps that take your Jira Service Desk to the next level

6 apps that take your Jira Service Desk to the next level

Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…

Karolina Lasoń 21 May 2019
5 ways to use cards in advanced Jira Service Desk theme

5 ways to use cards in advanced Jira Service Desk theme

Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…

Karolina Lasoń 3 May 2019
Atlassian Summit 2019: the news report by Deviniti

Atlassian Summit 2019: the news report by Deviniti

This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…

Dzmitry Hryb 25 April 2019
Become the Andy Warhol of your Customer Portal

Become the Andy Warhol of your Customer Portal

There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…

Karolina Lasoń 17 April 2019
Chat with your customers directly from Jira Service Desk

Chat with your customers directly from Jira Service Desk

This is a guest post by Spartez – an Atlassian Marketplace Gold Top Vendor. The team processes roughly 250 support tickets per month. Almost all of their…

Dzmitry Hryb 7 March 2019
5 little tricks to enhance Jira workflow with LDAP data

5 little tricks to enhance Jira workflow with LDAP data

Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…

Karolina Lasoń 4 March 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018