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What Jira Server clients should do before 2024

What Jira Server clients should do before 2024

Last update: 04.11.2020 Already heard the news about Atlassian announcing the end of sale for Server products in 2024 and don’t know what to do with your…

Dzmitry Hryb 4 November 2020
5 ways to categorize Customer Portals in Jira Service Desk

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between…

Magdalena Korgul 1 October 2020
How customer feedback and support teams can shape product development

How customer feedback and support teams can shape product development

Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses.…

Alina Urbaniak-Gawlik 28 August 2020
How we set up Jira Service Desk to improve employee engagement

How we set up Jira Service Desk to improve employee engagement

There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many…

Martyna Wiśnik 12 August 2020
How to merge two Jira instances: a customer case

How to merge two Jira instances: a customer case

Do you know how many Jira instances teams use at your company? You can benefit a lot from integrating them by implementing a unified stream of activity, connecting…

Piotr Mazij 1 July 2020
Jira Day 2020 - Remote Edition is around the corner

Jira Day 2020 - Remote Edition is around the corner

Tomorrow we’re taking over the universe! We’re kicking off Jira Day 2020 – Remote Edition. During our 4-days free event, we’ll provide you…

Alina Urbaniak-Gawlik 25 May 2020
Jira Day 2020 - Remote Edition behind the scenes

Jira Day 2020 - Remote Edition behind the scenes

There’s one week left to Jira Day 2020 – Remote Edition! We’ve been working hard to organize the best possible online event. As we can’t…

Alina Urbaniak-Gawlik 19 May 2020
How to enable self-service in Jira Service Desk

How to enable self-service in Jira Service Desk

Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…

Karolina Lasoń 20 December 2019
Newcomer's introduction to the Atlassian Ecosystem

Newcomer's introduction to the Atlassian Ecosystem

Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…

Alina Urbaniak-Gawlik 9 December 2019
Devinitive guide to choosing the Atlassian Marketplace Apps

Devinitive guide to choosing the Atlassian Marketplace Apps

No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…

Alina Urbaniak-Gawlik 31 October 2019
SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019
Securing Jira Service Desk with permissions

Securing Jira Service Desk with permissions

Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…

Karolina Lasoń 13 August 2019
What was going on at Jira Day 2019?

What was going on at Jira Day 2019?

Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…

Dzmitry Hryb 13 July 2019
Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
Design your own Jira Service Desk Customer Portal

Design your own Jira Service Desk Customer Portal

People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…

Karolina Lasoń 27 May 2019