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How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018

Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…

Karolina Lasoń 22 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

Jira Service Desk Day 2018: An Overview of Modern ITSM Practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…

Dzmitry Hryb 18 October 2018
How to Synchronize Jira User Groups with Jira Service Desk Organizations

How to Synchronize Jira User Groups with Jira Service Desk Organizations

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…

Dzmitry Hryb 12 October 2018
Why People Use And Love Issue Templates for Jira

Why People Use And Love Issue Templates for Jira

How does your team create Jira issues? Aren’t they sick of scrolling through the same fields and typing in the same data over and over again? Have they ever…

Dzmitry Hryb 9 October 2018
3 Simple Steps to Set Up Dynamic Forms in Jira

3 Simple Steps to Set Up Dynamic Forms in Jira

Dynamic Forms provides a quantum boost for Jira user experience – both as a feature inside Extension for Jira Service Desk, or as a standalone app for Jira…

Dzmitry Hryb 3 October 2018
Here’s what your development teams need to stay on track

Here’s what your development teams need to stay on track

  Building software is a complex process. Development teams rely on many different tools that help to formalize and clarify the development process, enabling…

Radoslaw Cichocki 2 October 2018
Take your IT team to the next level with these 5 tips

Take your IT team to the next level with these 5 tips

If you’re leading an IT team, you’re probably wondering how to optimize its process when your team members are busy facing a mountain of tickets every…

Łukasz Krupa 28 September 2018
Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk - What's New in Version 6.0?

Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability and appearance of the solution to…

Dzmitry Hryb 25 September 2018
The Fullest News Report from Atlassian Summit Europe 2018

The Fullest News Report from Atlassian Summit Europe 2018

The Atlassian Summit is the biggest annual live event dedicated to the worldwide user community of Atlassian software. We’re proud to have been sponsoring…

Dzmitry Hryb 17 September 2018
How MetLife Poland Pioneered in Jira Service Desk Implementation

How MetLife Poland Pioneered in Jira Service Desk Implementation

MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign…

Dzmitry Hryb 11 September 2018
Agile product management - what it is and how to get it

Agile product management - what it is and how to get it

The agile methodology isn’t going anywhere. We often talk about agile in the context of project management. But what about developing products and features?…

Katarzyna Dorosz-Zurkowska 27 August 2018