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How to merge two Jira instances: a customer case

How to merge two Jira instances: a customer case

Do you know how many Jira instances teams use at your company? You can benefit a lot from integrating them by implementing a unified stream of activity, connecting…

Piotr Mazij 1 July 2020
Jira Day 2020 - Remote Edition is around the corner

Jira Day 2020 - Remote Edition is around the corner

Tomorrow we’re taking over the universe! We’re kicking off Jira Day 2020 – Remote Edition. During our 4-days free event, we’ll provide you…

Alina Urbaniak 25 May 2020
Jira Day 2020 - Remote Edition behind the scenes

Jira Day 2020 - Remote Edition behind the scenes

There’s one week left to Jira Day 2020 – Remote Edition! We’ve been working hard to organize the best possible online event. As we can’t…

Alina Urbaniak 19 May 2020
How to enable self-service in Jira Service Desk

How to enable self-service in Jira Service Desk

Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…

Karolina Lasoń 20 December 2019
Newcomer's introduction to the Atlassian Ecosystem

Newcomer's introduction to the Atlassian Ecosystem

Have you recently joined the Atlassian Ecosystem? If you don’t know how it works and how to find yourself here, let us introduce you to this fascinating world.…

Alina Urbaniak 9 December 2019
Devinitive guide to choosing the Atlassian Marketplace Apps

Devinitive guide to choosing the Atlassian Marketplace Apps

No matter if you’re looking for the next app to enhance your Jira or happened upon this article because you’re searching for the first extension in your…

Alina Urbaniak 31 October 2019
SLA management in Jira Service Desk

SLA management in Jira Service Desk

Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…

Karolina Lasoń 25 September 2019
Securing Jira Service Desk with permissions

Securing Jira Service Desk with permissions

Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human…

Karolina Lasoń 13 August 2019
What was going on at Jira Day 2019?

What was going on at Jira Day 2019?

Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…

Dzmitry Hryb 13 July 2019
Extending Jira Service Desk Server automation possibilities

Extending Jira Service Desk Server automation possibilities

A lightning pace of changes taking place in technology is reflecting on all industries, including IT and ITSM. Such technologies like machine learning, artificial…

Karolina Lasoń 19 June 2019
Design your own Jira Service Desk Customer Portal

Design your own Jira Service Desk Customer Portal

People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…

Karolina Lasoń 27 May 2019
6 apps that take your Jira Service Desk to the next level

6 apps that take your Jira Service Desk to the next level

Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…

Karolina Lasoń 21 May 2019
5 ways to use cards in advanced Jira Service Desk theme

5 ways to use cards in advanced Jira Service Desk theme

Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…

Karolina Lasoń 3 May 2019
Atlassian Summit 2019: the news report by Deviniti

Atlassian Summit 2019: the news report by Deviniti

This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…

Dzmitry Hryb 25 April 2019
Become the Andy Warhol of your Customer Portal

Become the Andy Warhol of your Customer Portal

There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…

Karolina Lasoń 17 April 2019