Scroll to top
en pl
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
6 things to remember when organizing your customer support process

6 things to remember when organizing your customer support process

Excellent customer support is essential for organizations that want to survive in the current market. Modern customers want to receive quality support as quickly…

Katarzyna Dorosz-Zurkowska 6 August 2018
Awesome support with Jira Service Desk Advanced Translation

Awesome support with Jira Service Desk Advanced Translation

XXI century business is considerably different from what it used to be several decades ago. Nowadays entrepreneurs have many ideas as to what their companies should…

Lukasz Dzbik 20 January 2017