5 ways to categorize Customer Portals in Jira Service Desk
When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between…
How we set up Jira Service Desk to improve employee engagement
There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many…
How to enable self-service in Jira Service Desk
Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester…
What was going on at Jira Day 2019?
Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest…
Design your own Jira Service Desk Customer Portal
People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…
6 apps that take your Jira Service Management to the next level
Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range…
5 ways to use cards in advanced Jira Service Desk theme
Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…
Atlassian Summit 2019: the news report by Deviniti
This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front…
Become the Andy Warhol of your Customer Portal
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…