How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
Jira Day 2018: What Was It All About?
Jira Day 2018 was the biggest ever Atlassian-related conference in Central Europe. 380 guests, 18 speakers, 13 Partners and vendors from all over Europe gathered…
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)
In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…
Multilingual service desk - a key to global business
XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…
Awesome support with Jira Service Desk advanced Translation
Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…