6 apps that take your Jira Service Management to the next level
Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range…
Improve your customer's journey through Jira Service Management Data Center, pt. 1: Help Center
53% of the customers prefer to resolve their own product/service problems rather than rely on customer service representatives. 86% of them would pay more just to…
7 Most Common Concerns of Jira Service Desk Users (And Solutions To Them)
In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for…
Multilingual service desk - a key to global business
XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…
Awesome support with Jira Service Desk advanced Translation
Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…