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4 ways to let your team work faster and easier in Jira Software

4 ways to let your team work faster and easier in Jira Software

Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…

Karolina Lasoń 19 April 2019
Become the Andy Warhol of your Customer Portal

Become the Andy Warhol of your Customer Portal

There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…

Karolina Lasoń 17 April 2019
Why you should bring Requirements and Test Management right inside your Jira

Why you should bring Requirements and Test Management right inside your Jira

If we aim for a balanced, repetitive, and reliable testing process, we should include requirements, test, and defect management into it. Also, we should remember…

Karolina Lasoń 9 April 2019
How to build a winning Jira Server UI with Dynamic Forms

How to build a winning Jira Server UI with Dynamic Forms

User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…

Karolina Lasoń 25 March 2019
7 reasons why people say they hate using Jira

7 reasons why people say they hate using Jira

Love and hate are often two sides of the same coin, especially when it comes to someone or something we interact with every day. We spend at least one third of…

Dzmitry Hryb 20 February 2019
5 biggest ITSM challenges in 2019

5 biggest ITSM challenges in 2019

With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…

Karolina Lasoń 1 February 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
Top 10 Jira Service Desk Server features for admins and agents

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for…

Karolina Lasoń 22 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
7 Lessons We've Learned at the Atlassian App Week 2018

7 Lessons We've Learned at the Atlassian App Week 2018

In April 2018, Deviniti Team travelled to the sunny city of Miami to take part in the Atlassian App Week. It gathered Atlassian Partners and app vendors to guide…

Krzysztof Skoropada 5 April 2018