SLA management in Jira Service Desk
Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality…
Design your own Jira Service Desk Customer Portal
People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Desk, where usually customers come across…
6 apps that take your Jira Service Desk to the next level
Jira Service Desk is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on…
5 ways to use cards in advanced Jira Service Desk theme
Jira Service Desk is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it…
4 ways to let your team work faster and easier in Jira Software
Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even…
Become the Andy Warhol of your Customer Portal
There are people who hate Jira for its raw, unintuitive user interface, especially the one on Server. But we can easily say the same about the interface that’s…
Why you should bring Requirements and Test Management right inside your Jira
If we aim for a balanced, repetitive, and reliable testing process, we should include requirements, test, and defect management into it. Also, we should remember…
How to build a winning Jira Server UI with Dynamic Forms
User experience is important not only when it comes to the customer support but also our own employees. If we want people working for us to be happy, we need to…
5 little tricks to enhance Jira workflow with LDAP data
Every company looks for ways to improve their workflow and avoid any delays. Especially big corporations where is so many people that it’s easier to manage…
7 reasons why people say they hate using Jira
Love and hate are often two sides of the same coin, especially when it comes to someone or something we interact with every day. We spend at least one third of…
5 biggest ITSM challenges in 2019
With new year come new challenges. 2019 is the year when IT businesses aim to deliver better service and provide better customer support. To do so, we need to face…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…