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How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
7 Lessons We've Learned at the Atlassian App Week 2018

7 Lessons We've Learned at the Atlassian App Week 2018

In April 2018, Deviniti Team travelled to the sunny city of Miami to take part in the Atlassian App Week. It gathered Atlassian Partners and app vendors to guide…

Krzysztof Skoropada 5 April 2018
How to Expand Your Business' Horizons with Translation for Jira Service Desk

How to Expand Your Business' Horizons with Translation for Jira Service Desk

Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…

Krzysztof Skoropada 19 December 2017