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How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

How to improve your customer's journey through Jira Service Desk Server, pt. 1: Help Center

The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…

Karolina Lasoń 8 November 2018
How and where you can display Active Directory user attributes in Jira

How and where you can display Active Directory user attributes in Jira

Working in a big company, it can be hard to find a particular person – or even to figure out who to reach out for in the first place. In such companies, user…

Krzysztof Skoropada 2 March 2018
Multilingual service desk - a key to global business

Multilingual service desk - a key to global business

XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their…

Krzysztof Skoropada 19 December 2017
Awesome support with Jira Service Desk advanced Translation

Awesome support with Jira Service Desk advanced Translation

Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re…

Lukasz Dzbik 20 January 2017