About

Working on requests without updated information can be extremely ineffective for service desk agents and frustrating for customers. As we strive to facilitate workflows, our aim is to make every Customer Portal experience functional. That’s why now we provide users with more Actions!

With Actions for Jira Service Management you can truly move your Customer Portal to the highest level of usability! Design multiple Edit forms which can be precisely adjusted to customers’ needs and allow users of your Customer Portal to edit their requests easily and efficiently.

Key features

• Creating multiple Edit forms which are used by your customers for editing requests on the Customer Portal.
• Managing Edit forms by determining their content, edit permissions and visibility on the Customer Portal.
• Adding and customizing internal comments which present editing details.
• Configuring Workflow actions which provide users of your Customer Portal with the possibility to edit their requests on relevant transitions.

Data storage

Actions for Jira Service Management doesn’t have its own database. It uses Forge Storage so data is stored directly in Jira. Deviniti doesn’t have access to your stored data.

Get the app

If you are interested in purchasing our app, find Actions for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.

Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.