Learn how to manage the settings of the configured Workflow actions.
Warning
Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.
The Actions for JSM app enables you to easily manage the Workflow action configurations. Simply navigate to Jira sidebar > Apps > Actions for Jira Service Management > Actions > Workflow actions.
Tip
You can also access Workflow actions via Jira admin settings > Marketplace apps > Actions for Jira Service Management > Actions > Workflow actions.
Within this view you’re able to:
Manage Workflow Actions - Actions for Jira Service Management
View the configuration details of a specific Workflow action, including its description, editors, transition details, request edit settings, and editable fields.
Enable or disable the Workflow action’s visibility on the Customer Portal. When the toggle is turned on, your Workflow action is displayed on the Customer Portal so customers can edit their requests.
Edit the configuration of the created Workflow action. When you click the pen icon, you’ll be redirected to the Configuration view.
Copy
the Workflow action along with its full configuration to create a duplicate. Copied Workflow actions are not linked - changes made to the original will not affect the duplicate.
Delete the created Workflow action and its configuration.
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