Troubleshooting

How to generate a HAR file for troubleshooting in Chrome?

In order to resolve your problem, our support team may ask you for a HAR file. Using it, when a problem occurs, we can check generated network requests in your browser.

Steps

To generate a HAR file:

1. Open Google Chrome.
2. Go to the page where the problem is occurring.
3. In Chrome menu bar select View > Developer > Developer Tools.
   A Panel opens.
4. Select Network tab.
5. Click on the red record button in the upper left corner of the tab.
   
   Note

   If the record button is grey, click it once to start recording.
6. Check the Preserve log box.
7. Click the Clear button.
8. Reproduce the problem you were experiencing, while the network requests are being recorded.
9. Right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file on your computer.

Result

File has been saved. You can upload it to your request.

How to enable cookies & local storage for my browser?

In order to use RTM app, you must allow cookies and local storage in your web browser.

How to check and alter cookie settings for your browser:

Google Chrome

Chrome treats cookies and local storage as the same thing, so these steps work for both:

1. Go to Chrome main menu and select Settings.
2. Go to Privacy and security.
3. Click Cookies and other site data.
4. Select Allow all cookies.
5. Close the window.

Safari

Safari treats cookies and local storage as the same thing, so these steps work for both:

1. Go to Safari menu and select Preferences.
2. Go to Privacy > Cookies and website data.
3. Make sure that Block all cookies option is not selected.
4. Close the window.

Firefox

To unblock cookies in Firefox:

1. Go to Firefox main menu and select Options.
2. Go to the Privacy and Security section.
3. Set your options to Standard.
4. Close the window.