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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Last updated May 13, 2024

Adding Bundled Fields

Here’s how to start working with the fields configured as bundles.

Before you start configuring Bundled Fields, add a new custom field to Jira.

Steps

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
  3. Click Add custom field.
  4. Select Deviniti [Extension] - Bundled Field from the list (in the Advanced section).
  5. Click Next.
    Extension for Jira Service Management - Add the Bundled Field custom field to Jira
    Extension for Jira Service Management - Add the Bundled Field custom field to Jira
  6. Configure the selection criteria for the field: Name and Description (optional).
  7. Click Next.
    Extension for Jira Service Management - Customer Portal custom fields
    Extension for Jira Service Management - Jira Service Management Customer Portal custom fields
  8. Choose the context of use (service projects and issue types) and click Create.
    Extension for Jira Service Management - Create
    Extension for Jira Service Management - Create
  9. Select the checkboxes of the screens on which this custom field will be displayed.
  10. Click Update.

Result

A new custom field Deviniti [Extension] - Bundled Field is added to Jira.

Note

Bear in mind that on the Customer Portal the anonymous or unlicensed Jira Service Management users won’t see the fields configured as Bundled Fields.