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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Server/Data Center

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Last updated May 13, 2024

Adding Bundled Fields

Here’s how to start working with the fields configured as bundles.

Before you start configuring Bundled Fields, add a new custom field to Jira.

Steps

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
  3. Click Add custom field.
  4. Select Deviniti [Extension] - Bundled Field from the list (in the Advanced section).
  5. Click Next.
    Extension for Jira Service Management - Add the Bundled Field custom field to Jira
    Extension for Jira Service Management - Add the Bundled Field custom field to Jira
  6. Configure the selection criteria for the field: Name and Description (optional).
  7. Click Next.
    Extension for Jira Service Management - Customer Portal custom fields
    Extension for Jira Service Management - Jira Service Management Customer Portal custom fields
  8. Choose the context of use (service projects and issue types) and click Create.
    Extension for Jira Service Management - Create
    Extension for Jira Service Management - Create
  9. Select the checkboxes of the screens on which this custom field will be displayed.
  10. Click Update.

Result

A new custom field Deviniti [Extension] - Bundled Field is added to Jira.

Note

On the Customer Portal the anonymous Jira Service Management users won’t see the fields configured as Bundled Fields.