- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Last updated Jan 4, 2019
Get Started
Before you start, we recommend you to read Get Started section. It will help you start a work with Extension for Jira Service Management app in an easy and fast way.
Steps
- Go to Jira Administration > Manage apps.
- Select Get Started from the menu in the Extension for Jira Service Management section.
- Choose the option to explore new features:
- User Synchronization - synchronize organizations and Jira groups (add customers to Jira groups automatically, add Jira groups to organization, create organizations based on Jira groups).
- Dynamic Forms - create forms which will be dynamically changed. Custom fields can be hidden or displayed depending on the previous selection.
- Bundled Fields - bundle all information into one custom field.
