- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Last updated Jan 4, 2019
Using a multilevel structure on the Customer Portal
Info
Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.
This page provides information on using created multilevel structure on Jira Service Management.
Note
- A Multilevel Structure can be used on the Customer Portal. To see it in selected request type, custom fields must be added to the issue screen and to the request type.
- To check your settings, go to:
Project Settings > Request Types > Edit fields > Add a field.
Configuring custom fields
Steps
To add custom fields to the request type:
- Go to Jira Administration > Projects.
- Select project from the Project list.
Welcome guide screen is displayed. - Go to Project settings.
- Select Request types.
- Choose request type in which you want to use a multilevel structure and click Edit fields.
- Click Add a field.
- Select custom fields which will be used in a multilevel structure.
- Click Apply.
Result
Custom fields are added to the request type.
Next steps
To configure custom fields in the request type:
-
Select custom field and configure the following:
- Display name: type name of field which will be displayed in the request.
- Required: select if the custom field is required (Yes) or optional (No).
- Field help: type text which will be displayed in the help dialog.
-
Click Update.

Result
Custom fields are customized in the request type.
Example
Steps
To check how the multilevel structure looks on the Customer Portal:
- Go to Jira Administration > Projects.
- Select project from the Project list.
Welcome guide screen is displayed. - Go to Customer channels.
- Click Visit the portal or copy and paste a link into a browser address bar.
- Choose the request type which was selected during creating the multilevel structure.
- A screen with the request is displayed.
Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
- Include as much information as possible to help our support team resolve your issue faster.