Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Guides
FAQ
Release notes
Last updated Jan 4, 2019

Using a multilevel structure on the Customer Portal

Info

Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.

This page provides information on using created multilevel structure on Jira Service Management.

Note
  • A Multilevel Structure can be used on the Customer Portal. To see it in selected request type, custom fields must be added to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.

Configuring custom fields

Steps

To add custom fields to the request type:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Request types.
  5. Choose request type in which you want to use a multilevel structure and click Edit fields.
    Using a Multilevel Structure with Extension for Jira Service Management by choosing a request type and editing fields
    Using a Multilevel Structure with Extension for Jira Service Management
    Fields screen is displayed.
  6. Click Add a field.
    Using a Multilevel Structure with Extension for Jira Service Management by adding fields to the request type
    Using a Multilevel Structure with Extension for Jira Service Management
  7. Select custom fields which will be used in a multilevel structure.
  8. Click Apply.
    Using a Multilevel Structure with Extension for Jira Service Management by adding fields to the request type
    Using a Multilevel Structure with Extension for Jira Service Management

Result

Custom fields are added to the request type.

Using a Multilevel Structure with Extension for Jira Service Management by configuring custom fields in the request type
Using a Multilevel Structure with Extension for Jira Service Management

Next steps

To configure custom fields in the request type:

  1. Select custom field and configure the following:

    • Display name: type name of field which will be displayed in the request.
    • Required: select if the custom field is required (Yes) or optional (No).
    • Field help: type text which will be displayed in the help dialog.
  2. Click Update.

Using a Multilevel Structure with Extension for Jira Service Management by configuring custom fields in the request type
Using a Multilevel Structure with Extension for Jira Service Management

Result

Custom fields are customized in the request type.

Example

Steps

To check how the multilevel structure looks on the Customer Portal:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Customer channels.
  4. Click Visit the portal or copy and paste a link into a browser address bar.
    Now you can check how the Multilevel Structure works on the Customer Portal with Extension for Jira Service Management
    Now you can check how the Multilevel Structure works on the Customer Portal with Extension for Jira Service Management
  5. Choose the request type which was selected during creating the multilevel structure.
  6. A screen with the request is displayed.
    Now you can create Jira Service Management requests with Multilevel Structure configuration
    Now you can create Jira Service Management requests with Multilevel Structure configuration

Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
*Include as much information as possible to help our support team resolve your issue faster.

Additional reading