This section provides information on how to add a fields' option which will be visible in the request type on the Customer Portal only for selected groups.
Note
Remember to add the fields to the issue screen and to the request type.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set configuration:
Choose Projects at the top of the screen.
Choose the service project you want to configure.
From service project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
Go to the Options section.
Click Add. Setting options visibility with Extension for Jira Service Management on the request form on the Customer Portal
The Add Options Visibility dialog box appears.
Configure the following:
Request type: Select the request type for which this configuration will be applied on the Customer Portal.
Field: Select the field from the list.
Options: Select option(s) which will be visible for selected group(s).
Groups: Pick group(s) for which selected request type will be visible.
Note
To add a new group, go to Jira Administration > User management > Groups, enter a name of the group and click Add.
Click Save. Extension for Jira Service Management - Options visibility
Result
A visibility option is added to the list.
Extension for Jira Service Management - Options visibility
Info
Visibility options that are not added to configuration will be visible for every user.
Note
Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.
Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
Include as much information as possible to help our support team resolve your issue faster.
