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Extension for Jira Service Management
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Extension for Jira Service Management

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Last updated Jul 29, 2022

Options visibility

Learn how to restrict the visibility of fields' options in request types

Options visibility gives the administrator a possibility to show the fields' options only for selected groups of users, making them invisible to the rest on the Customer Portal. If an option is not included in the configuration at all, it will be visible to all users. Once you configure some options to be visible for particular groups, only their members will see them on the Customer Portal.

Note
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.

Steps

  1. Go to Project settings.
  2. Select Visibility under the Extension for Jira Service Management section.
  3. Go to the Options section.
  4. Click Add.
    Setting options visibility with Extension for Jira Service Management on the request form on the Customer Portal
    Setting options visibility with Extension for Jira Service Management on the request form on the Customer Portal
  5. In the Add Options Visibility panel configure the following:
  • Request type: Select the request type for which this configuration will be applied on the Customer Portal.
  • Field: Select the field from the list.
  • Options: Select option(s) which will be visible for selected group(s).
  • Groups: Pick group(s) for which selected request type will be visible.
    Note

    To add a new group, go to Jira Administration > User management > Groups, enter a name of the group and click Add.

  1. Click Save.
    Extension for Jira Service Management - Options visibility
    Extension for Jira Service Management - Options visibility

Result

A visibility restriction is added.

Extension for Jira Service Management - Options visibility
Extension for Jira Service Management - Options visibility

Note

Visibility options that are not added to configuration will be visible for every user.

Tip

Options for editing or deleting configuration are to the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.

Example

We want the Administrator option to be visible only for the jira-support group so that the customer doesn’t accidentally request resetting the administrator password.

  • Visibility configuration
Extension for Jira Service Management - Example configuration
Extension for Jira Service Management - Example configuration
  • Option visible for jira-support group
Extension for Jira Service Management - Options visibility example
Extension for Jira Service Management - Options visibility example
  • Option not visible for anybody outside the group
Extension for Jira Service Management - Options visibility example
Extension for Jira Service Management - Options visibility example
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