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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
Last updated Sep 26, 2019

Request Participants

This section provides information on how to use the Request Participants custom field on the Customer Portal.

Request Participants custom field allows to add the Request Participant to the creating request form on the Customer Portal.

Warning

This feature is now deprecated and will not be supported since it has become native for Jira Service Management along with the 4.8 update.

Note
  • Remember to add the field to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.
  • From Jira 8.4, this custom field could not be added on the Request Form due to technical limitations. All previous custom fields created and added to the Request Form are still working.
  • Before you start, log in as a user with the Jira Administrators global permission.
Info

For more information on adding a custom field, see official Atlassian documentation.

Steps

To create custom field in Jira:

  1. Go to Jira Administration > Issues > Custom Fields.
  2. Click Add custom field at the right side of the screen.
  3. Choose Deviniti [Extension] - Request Participants and click Next.
    Adding Request Participants field on the Customer Portal with Extension for Jira Service Management by selecting a field from the list
    Adding Request Participants field on the Customer Portal with Extension for Jira Service Management

    The Configure ‘Deviniti [Extension] - Request Participants’ Field box appears.
  4. Configure the selection criteria for the field:
    Enter Name for this custom field. For example: Add Request Participant.
  5. Click Create.
    Creating Request Participants field on the Customer Portal with Extension for Jira Service Management by adding a name and description
    Creating Request Participants field on the Customer Portal with Extension for Jira Service Management
  6. Select the checkboxes of the screens on which this custom field will be displayed.
  7. Click Update.
    Creating Request Participants field on the Customer Portal with Extension for Jira Service Management by associating this field to screens
    Creating Request Participants field on the Customer Portal with Extension for Jira Service Management by associating this field to screens

Result

A new custom field is added.

Now you can create a request with the new Request Participants field.

Examples

Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management on the request form
Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management on the request form
Note
  • Remember, you can add more than one request participant to the request form.
  • Added request participants are displayed also in the request details view.
Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management in the request details view
Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management in the request details view

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