This section provides information on how to use the Request Participants custom field on the Customer Portal.
Warning
This feature is deprecated and no longer supported. With the release of Extension for Jira Service Management version 7.0 the Request Participants custom field will be removed and using the functionalities related to this feature won’t be possible to all users.
Request Participants custom field allows to add the Request Participant to the creating request form on the Customer Portal.
Note
Remember to add the field to the issue screen and to the request type.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
From Jira 8.4, this custom field could not be added on the Request Form due to technical limitations. All previous custom fields created and added to the Request Form are still working.
Before you start, log in as a user with the Jira Administrators global permission.
Go to Jira Administration > Issues > Custom Fields.
Click Add custom field at the right side of the screen.
Choose Deviniti [Extension] - Request Participants and click Next. Adding Request Participants field on the Customer Portal with Extension for Jira Service Management
The Configure ‘Deviniti [Extension] - Request Participants’ Field box appears.
Configure the selection criteria for the field:
Enter Name for this custom field. For example: Add Request Participant.
Click Create. Creating Request Participants field on the Customer Portal with Extension for Jira Service Management
Select the checkboxes of the screens on which this custom field will be displayed.
Click Update.
Creating Request Participants field on the Customer Portal with Extension for Jira Service Management by associating this field to screens
Result
A new custom field is added.
Now you can create a request with the new Request Participants field.
Examples
Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management on the request form
Note
Remember, you can add more than one request participant to the request form.
Added request participants are displayed also in the request details view.
Now you can see added Request Participants field on the Customer Portal with Extension for Jira Service Management in the request details view
