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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Server/Data Center

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Last updated Jun 4, 2020

Rich Text

This section provides information on how to use the Rich Text custom field on the Customer Portal.

Rich Text custom field allows to add text and edit its formatting, style, and size. In addition, you can create lists and embed links, quotes, or code snippets.

Note
  • Remember to add the field to the issue screen and to the request type.
  • To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
  • For more information on adding a custom field, see official Atlassian documentation.

Create a Rich Text custom field

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Steps

To create a Rich Text custom field:

  1. Go to Jira Administration > Issues > Custom fields in the Fields section.
  2. Click Add custom field at the right side of the screen.
  3. Choose Deviniti [Extension] - Rich Text in the Advanced section and click Next.
    Add Rich Text custom field on the Customer Portal with Extension for Jira Service Management app
    Add Rich Text custom field on the Customer Portal with Extension for Jira Service Management app
    The Configure ‘Deviniti [Extension] - Rich Text’ Field dialog box appears.
  4. Configure the following:
    • Name: enter a field name.
    • Description: enter a field description.
  5. Click Create.
    Create Rich Text custom field on the Customer Portal with Extension for Jira Service Management app
    Create Rich Text custom field on the Customer Portal with Extension for Jira Service Management app
  6. Associate your custom field to the appropriate screens.
  7. Click Update.
    Creating Request Participants field on the Customer Portal with Extension for Jira Service Management by associating this field to screens
    Create Rich Text custom field on the Customer Portal with Extension for Jira Service Management by associating this field to screens

Result

A new custom field is created.

Use a Rich Text custom field

  1. Add a new Rich Text field to the appropriate request type.
  2. Raise a request.
  3. Rich your text.
    Info
    Format options: Text styles, Bold, Italic, Underline, Strikethrough, Code, Subscript, Superscript, Text color, Bullet List, Numbered List, Link, Table, Quote, and Horizontal rule.
  4. Click Create.
    See added Rich Text custom field on the Customer Portal with Extension for Jira Service Management app on the request form
    See added Rich Text custom field on the Customer Portal with Extension for Jira Service Management app on the request form
  5. Go to the request detail view.
    See added Rich Text custom field on the Customer Portal with Extension for Jira Service Management app on the request detail view
    See added Rich Text custom field on the Customer Portal with Extension for Jira Service Management app on the request detail view
Info
Added Rich Text field is also displayed in the issue view.

Need help?

If you can’t find the answer you need in our documentation, raise a support request*. *Include as much information as possible to help our support team resolve your issue faster.