This section provides information on how to add links at the top of the screen on the Customer Portal.
Steps
To add a new link on the Customer Portal:
Choose Projects at the top of the screen.
Choose the service project you want to configure.
From service project sidebar, select Project settings > Links in the Extension for Jira Service Management section.
Click Add. Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management
The Link dialog box appears.
Configure the following:
Group: Enter the group name of links.
Link name: Enter the link name.
Link address: Enter the URL address with http:// or https://.
New Window: Set the state of switch to on if the link should be opened in the new window.
Link scope: Select one of the following options to define where link will be displayed:
Global - in every place on the Customer Portal.
Shared - in every service project on the Customer Portal.
Project - in the current project.
Request types: Select for which request types link will be visible.
Warning
Request types option is active only in case of the Project scope. All request types are selected by default.
Click Save. Adding links at the top of the screen on the Jira Service Management Customer Portal
Result
A new link is added to the list and presented at the top of the screen on the Customer Portal. Adding links at the top of the screen on the Jira Service Management Customer Portal
Three types of link scope configurations:
Adding links at the top of the screen on the Jira Service Management Customer Portal
Note
Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit selected parameter or trash icon to remove selected link.
Next step
Go to the Customer Portal to check if links are displayed at the top of the screen.
Figure: Link in the global contextLinks at the top of the screen on the Jira Service Management Customer PortalFigure: Link in the shared contextLinks at the top of the screen on the Jira Service Management Customer Portal Figure: Link in the project context Links at the top of the screen on the Jira Service Management Customer Portal
Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
Include as much information as possible to help our support team resolve your issue faster.
