Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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Last updated Jan 4, 2019

Links

This section provides information on how to add links at the top of the screen on the Customer Portal.

Steps

To add a new link on the Customer Portal:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > Links in the Extension for Jira Service Management section.
  4. Click Add.
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management
    The Link dialog box appears.
  5. Configure the following:
    • Group: Enter the group name of links.
    • Link name: Enter the link name.
    • Link address: Enter the URL address with http:// or https://.
    • New Window: Set the state of switch to on if the link should be opened in the new window.
    • Link scope: Select one of the following options to define where link will be displayed:
      • Global - in every place on the Customer Portal.
      • Shared - in every service project on the Customer Portal.
      • Project - in the current project.
    • Request types: Select for which request types link will be visible.
      Warning

      Request types option is active only in case of the Project scope. All request types are selected by default.

  6. Click Save.
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management by adding a group, link name, link address, scope and request types
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management

    Result
    A new link is added to the list and presented at the top of the screen on the Customer Portal.
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management by adding a configuration to the list
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management
    Three types of link scope configurations:
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management by adding configurations to the list
    Adding links at the top of the screen on the Customer Portal with Extension for Jira Service Management
    Note

    Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit selected parameter or trash icon to remove selected link.

Next step

Go to the Customer Portal to check if links are displayed at the top of the screen.

Figure: Link in the global context

Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management
Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management
Figure: Link in the shared context
Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management
Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management

Figure: Link in the project context
Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management
Now you can see added links at the top of the screen on the Customer Portal with Extension for Jira Service Management
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