Links

This section provides information on how to add links at the top of the screen on the Customer Portal.

Steps

To add a new link on the Customer Portal:

1. Choose Projects at the top of the screen.
2. Choose the service project you want to configure.
3. From service project sidebar, select Project settings > Links in the Extension for Jira Service Management section.
4. Click Add.
   

   

   The Link dialog box appears.
5. Configure the following:
   • Group: Enter the group name of links.
   • Link name: Enter the link name.
   • Link address: Enter the URL address with http:// or https://.
   • New Window: Set the state of switch to on if the link should be opened in the new window.
   • Link scope: Select one of the following options to define where link will be displayed:
     • Global - in every place on the Customer Portal.
     • Shared - in every service project on the Customer Portal.
     • Project - in the current project.
   • Request types: Select for which request types link will be visible.
     
     Warning

     Request types option is active only in case of the Project scope. All request types are selected by default.

6. Click Save.
   

   

Result

A new link is added to the list and presented at the top of the screen on the Customer Portal.

Next step

Go to the Customer Portal to check if links are displayed at the top of the screen.

Figure: Link in the global context