Supported fields and third-party app support

Get an overview of the fields and custom fields that are supported in the Issue Templates app

We’ve gathered all information regarding supported fields and custom fields in the following tables. You can check if the feature you’d like to use will work together with a particular Jira field or with a custom field provided by a third-party vendor.

Example

For example, the field Summary is fully supported within our app. Attachments, on the other hand, are available only for the Create Structure post function. They will not work on the Customer Portal and won’t get copied when using the Autocomplete & Apply Template feature.

Supported fields

Field	Autocomplete & Apply Template	Create Structure post function	Create & Close	Customer Portal
Assignee	Yes	Yes	Yes	No
Attachments	No	Yes	No	No
Components	Yes	Yes	No	No
Description	Yes	Yes	Yes	Yes
Due date	Yes	Yes	Yes	Yes
Environment	Yes	Yes	No	No
Epic Name	Yes	Yes	No	Yes
Fix Versions	Yes	Yes	No	No
Issue links	No	Yes	No	No
Labels	Yes	Yes	No	No
Original Estimate	Yes	Yes	No	No
Priority	Yes	Yes	No	Yes
Remaining Estimate	Yes	Yes	No	No
Reporter	Yes	Yes	No	Yes
Request Participants	Yes	No	No	No
Security Level	Yes	Yes	No	No
Summary	Yes	Yes	No	Yes
Team	Yes	Yes	No	No
Watcher	No	Yes	No	No
Versions	Yes	Yes	No	No

Note

Request Participants is a field dedicated to Jira Service Management. If you’d like to use it, remember that your Template Repository should be a service project.

Supported custom fields

Custom Field	Autocomplete & Apply Template	Create Structure post function	Create & Close	Customer Portal
Cascading Select	Yes	Yes	No	Yes
Comment	Yes	No	No	No
Customer Request Type	Yes	No	No	No
Date Picker	Yes	Yes	Yes	Yes
Group Picker	Yes	Yes	No	No
Labels	Yes	No	No	No
Multi Check Boxes	Yes	Yes	No	No
Multi Group Picker	Yes	Yes	Yes	No
Multi Select	Yes	Yes	Yes	Yes
Multi User Picker	Yes	Yes	No	No
Number	Yes	Yes	Yes	No
Select	Yes	Yes	Yes	Yes
Text Area	Yes	Yes	Yes	Yes
Text Field	Yes	Yes	Yes	Yes
URL	Yes	Yes	No	No
User Picker	Yes	Yes	Yes	Yes
Multi-Level Cascading Select	Yes	Yes	No	No

Supported fields from other apps

Custom Field	Autocomplete & Apply Template	Create Structure post function	Customer Portal
Project Picker	Yes	Yes	No
Checklist	Partial	Yes	No
Dynamic Forms	Partial	Yes	No
Dynamic Forms - Radio	Yes	Yes	No
Dynamic Forms - Checkbox	Yes	Yes	No
Elements Connect (formerly nFeed)	No	Yes	No
Asset	Yes	Yes	No
Insight Object	Yes	Yes	Yes
JEditor	Yes	Yes	No
Tempo Account	Yes	Yes	No

Note

Customer Request Type is a field dedicated to Jira Service Management. If you’d like to use it, remember that your Template Repository should be a service project.

Info

Checklist is supported from version 5.x and higher. Elements that we support on Autocomplete:

rendering of checkboxes including their checkmark status (checked or unchecked)
information if the checkbox is required (asterisk next to the checkbox)
global items (same scope of support as above)
rendering sections

Need help?

If you can’t find the answer you need in our documentation, raise a support request.

Version 8.x