Apps documentation
Issue Templates for Jira
Cloud Server/Data Center
Issue Templates for Jira

Cloud

Server/Data Center
Documentation
FAQ
Release notes
Migration to Cloud
Last updated Jul 10, 2023

Supported fields and third-party app support

Get an overview of the fields and custom fields that are supported in the Issue Templates app

We’ve gathered all information regarding supported fields and custom fields in the following tables. You can check if the feature you’d like to use will work together with a particular Jira field or with a custom field provided by a third-party vendor.

Example

For example, the field Summary is fully supported within our app. Attachments, on the other hand, are available only for the Create Structure post function. They will not work on the Customer Portal and won’t get copied when using the Autocomplete & Apply Template feature.

Supported fields

Field Autocomplete & Apply Template Create Structure post function Create & Close Customer Portal
Assignee Yes Yes Yes No
Attachments No Yes No No
Components Yes Yes No No
Description Yes Yes Yes Yes
Due date Yes Yes Yes Yes
Environment Yes Yes No No
Epic Name Yes Yes No Yes
Fix Versions Yes Yes No No
Issue links No Yes No No
Labels Yes Yes No No
Original Estimate Yes Yes No No
Priority Yes Yes No Yes
Remaining Estimate Yes Yes No No
Reporter Yes Yes No Yes
Request Participants Yes No No No
Security Level Yes Yes No No
Summary Yes Yes No Yes
Team Yes Yes No No
Watcher No Yes No No
Versions Yes Yes No No
Note

Request Participants is a field dedicated to Jira Service Management. If you’d like to use it, remember that your Template Repository should be a service project.

Supported custom fields

Custom Field Autocomplete & Apply Template Create Structure post function Create & Close Customer Portal
Cascading Select Yes Yes No Yes
Comment Yes No No No
Customer Request Type Yes No No No
Date Picker Yes Yes Yes Yes
Group Picker Yes Yes No No
Labels Yes No No No
Multi Check Boxes Yes Yes No No
Multi Group Picker Yes Yes Yes No
Multi Select Yes Yes Yes Yes
Multi User Picker Yes Yes No No
Number Yes Yes Yes No
Select Yes Yes Yes Yes
Text Area Yes Yes Yes Yes
Text Field Yes Yes Yes Yes
URL Yes Yes No No
User Picker Yes Yes Yes Yes
Multi-Level Cascading Select Yes Yes No No

Supported fields from other apps

Custom Field Autocomplete & Apply Template Create Structure post function Customer Portal
Project Picker Yes Yes No
Checklist Partial Yes No
Dynamic Forms Partial Yes No
Dynamic Forms - Cascading Select Yes Yes No
Dynamic Forms - Checkboxes Yes Yes No
Dynamic Forms - Multiselect Yes Yes No
Dynamic Forms - Radio Buttons Yes Yes No
Dynamic Forms - Select Yes Yes No
Elements Connect (formerly nFeed) No Yes No
Asset Yes Yes No
Insight Object Yes Yes Yes
JEditor Yes Yes No
Tempo Account Yes Yes No
Note

Customer Request Type is a field dedicated to Jira Service Management. If you’d like to use it, remember that your Template Repository should be a service project.

Info

Checklist is supported from version 5.x and higher. Elements that we support on Autocomplete:

  • rendering of checkboxes including their checkmark status (checked or unchecked)
  • information if the checkbox is required (asterisk next to the checkbox)
  • global items (same scope of support as above)
  • rendering sections
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