Apps documentation
My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Documentation
FAQ
Release notes
Last updated Jul 28, 2021

Requests links

You can specify the properties of the Requests links such as behaviour, custom name and translations. In order to fully customize your links, access the Requests links page first.

Steps

  1. From the top navigation bar, choose Jira Administration > Manage apps.
  2. On the left sidebar, scroll down to My Requests Extension and select General Configuration.
  3. Click on the Requests links tab.
    Requests links main panel
    Requests links main panel

Use the toggles shown below to specify the behaviour of the default Requests link.

Link behaviour toggles
Link behaviour toggles

  1. Switch on the toggle to make the link redirect customers to the app’s Requests page.
  2. Switch on the second toggle to hide the default Requests link from the Customer Portal drop-down list.

You can set your custom name for your Requests link.

Steps

  1. Click on the field below.
    Custom link name field
    Custom link name field
  2. Type in the new name.
    New link name
    New link name
  3. Click on the tick icon to save changes.
    Saving changes
    Saving changes

Result

The custom name is set is displayed on the customer portal in the top-right corner of the screen.

Custom link name on the customer portal
Custom link name on the customer portal

Translation

You can provide a set of translations of your Requests link that will later be used throughout the app.

Steps

  1. Scroll down and find the language you want the link to be translated to.
    Language list
    Language list
  2. Insert the translation.
    Translation input
    Translation input
  3. Click on the tick icon to confirm translation.
    Translation saving
    Translation saving
  4. Check the box next to a translation to use it in the app.
    Translation checkbox
    Translation checkbox

Result

The translation is added.

Note

The translation which customers see depends on the language they use on their customer portal profile.

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