Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

FAQ
Release notes
Articles & Videos
Last updated Nov 25, 2023

Reorder queues

This section provides information on how to reorder queues.

Warning

Before you start, log in as a user with the Jira Administrators global permission or make sure you have a permission to configure queues.

Steps

To reorder a queue list:

  1. Click on the three dots menu on the top Queues panel.
  2. Select Enable reorder.
    Issue tracking best practices
    Reorder queues in the Queues for Jira Service Management app
  3. Reorder queues using drag and drop.
    Note

    When a queue’s text is strikethrough, it indicates the queue is currently hidden.
    You can reorder subgroups of your queues (and queues within them) to create a multi-level list structure.

  4. Click on the three dots menu on the top Queues panel.
  5. Select Disable reorder.
    Issue tracking best practices
    Reorder queues in the Queues for Jira Service Management app

Result

A queue list is reordered.

Issue tracking best practices
Reorder queues in the Queues for Jira Service Management app

Need help?

If you can’t find the answer you need in our documentation, raise a support request.
Include as much information as possible to help our support team resolve your issue faster.