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Queues for Jira & JSM
Cloud Server/Data Center
Queues for Jira & JSM

Cloud

Server/Data Center

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Last updated Nov 25, 2023

Reordering queues

This section provides information on how to reorder queues.

Warning

Before you start, log in as a user with the Jira Administrators global permission or make sure you have a permission to configure queues.

Steps

To reorder a queue list:

  1. Click on the three dots menu on the top Queues for Jira & JSM panel.
  2. Select Enable reorder.
    Issue tracking best practices
    Reorder queues in the Queues for Jira Service Management app
  3. Reorder queues using drag and drop.
    Note

    When a queue’s text is strikethrough, it indicates the queue is currently hidden.
    You can reorder subgroups of your queues (and queues within them) to create a multi-level list structure.

  4. Click on the three dots menu on the top Queues for Jira & JSM panel.
  5. Select Disable reorder.
    Issue tracking best practices
    Reorder queues in the Queues for Jira Service Management app

Result

A queue list is reordered.

Issue tracking best practices
Reorder queues in the Queues for Jira Service Management app

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