This chapter provides information on first steps in the Actions for JSM app after installation.
After installing the app, the Actions for Jira Service Management option will appear under the Apps section in your Jira sidebar. From here, you can go to the Get started section or jump straight into configuring features like:
You can also access Actions by navigating to Jira admin settings > Marketplace Apps > Actions for Jira Service Management.
Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.
The Get started section gives you quick access to key features such as Workflow actions, Request actions, and Request progress.
In the Global settings tab, you can customize internal comment messages, manage editing permissions, and enable data collection. There are two sections:
Use variables to customize the default internal comment (up to 400 characters) or keep the preset one. The comment is visible only to Jira Agents and can be enabled in Request actions or Workflow actions in the Agent informing options > Control editing with internal comments section.
Create the content of the internal comment message by using variables defined in the formula below:
Fields {{editFields}}
Editor {{editAuthor}}
Date {{editDate}}
Action Name {{editActionName}}
Example: On {{editDate}}, the user {{editAuthor}} edited {{editFields}} in {{editActionName}}
Enable data collection to help us understand how users interact with Actions for JSM. The anonymized data helps improve the app’s features and overall user experience.
See our EULA and Privacy Policy for details.
From the Assets API section in Jira sidebar > Apps > Actions for Jira Service Management, you can access the module that lets you connect the app to Assets. Thanks to that, Assets custom field can be included in both Request actions and Workflow actions.
For more information about integrating Actions with Assets, navigate to Assets API chapter.
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