Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Articles & Videos
Last updated Mar 27, 2023

Display SLAs

Customize Request Details View by displaying SLA metrics

With Extension for Jira Service Management you can display Service Level Agreement (SLA) metrics in Request Details View for selected request types and Jira groups.

Steps

To configure display of SLA metrics:

  1. Go to Project settings.
  2. Click Request details extension.
  3. In the Show SLAs section, configure:
    a. Metric by selecting a SLA metric that you want to display.
    b. Request types by selecting request types for which the SLA metric should be displayed.
    c. Jira groups by selecting Jira groups for which the SLA metric should be visible.
    Note
    If you select Apply to all in Jira groups, the selected SLA metric will also be visible to customers.
  4. Click Add.

Result

The selected SLA metric is displayed in Request Details View for the selected request types and is visible to the selected Jira groups.

Extension for Jira Service Management - Jira Service Management SLA
Extension for Jira Service Management - Jira Service Management SLA
Note
To remove an SLA metric configuration, click the bin icon.
Example

SLA metrics displayed on the Customer Portal.

Extension for Jira Service Management - SLA goals in Customer Portal
Extension for Jira Service Management - SLA goals in Customer Portal
Need help?

If you can’t find the answer you need in our documentation, raise a support request.
Include as much information as possible to help our support team resolve your issue faster.