Display SLAs

Learn how to customize Request Details View with SLAs.

With Display SLAs, you can show information related to Service Level Agreement directly in Request Details View, making it easy for Customer Portal users to track deadlines and understand response or resolution times for their requests.

Configuration

To configure display of SLA metrics, follow the below steps.

Steps

1. Go to Project settings.
2. Click Request details extension.
3. In the Show SLAs section, configure:
   a. Metric by selecting a SLA metric that you want to display.
   b. Request types by selecting request types for which the SLA metric should be displayed.
   c. Jira groups by selecting Jira groups for which the SLA metric should be visible.
   
   Note

   If you select Apply to all in Jira groups, the selected SLA metric will also be visible to customers.
4. Click Add.

Result

The selected SLA metric is displayed in Request Details View for the selected request types and is visible to the selected Jira groups.

To remove an SLA metric configuration, click the Bin icon.

Example

SLA metrics displayed on the Customer Portal.