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Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
Last updated Dec 8, 2025

Global Settings

Learn how to use the global app settings

By accessing the Global settings section, you can easily configure the app globally.

Info

Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.

Anonymized usage statistics

The Anonymized usage statistics option allows you to have a part in shaping further app development. When the process of gathering anonymized data related to the user interaction with Extension for Jira Service Management is enabled, you can play a role in enhancing the product’s features and your users’ efficiency.

Info

To learn more about data usage, read our Privacy policy and End-user license agreement.

Accessing configuration

To start configuring the app globally, you need to access the global configuration first.

Info

Before you start, log in as a user with Jira Administrators space permissions. For more information, see Atlassian documentation.

Steps

  1. Go to Marketplace apps > Manage apps > Extension for Jira Service Management.
  2. Click the Global settings section.

Result

You are redirected to the view with Global configuration where you can manage the settings concerning Data collection.

Managing anonymized usage statistics

It’s possible to manage the data collection settings anytime. Managing the settings won’t influence the app performance.

By default, the toggle next to Enable data collection is turned on and the process of collecting data is enabled.

To disable collecting anonymized data, turn off the toggle next to Enable data collection.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.