Apps documentation
Issue Templates for Jira
Cloud Server/Data Center
Issue Templates for Jira


Server/Data Center

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Last updated Jul 27, 2023

Apply template in Automation

With Issue Templates for Jira you can apply a template automatically to newly created issues using automation’s Create Issue action with the special issue templates automation property.


  1. Configure the action to create a “dummy“ issue with all the required fields for the particular issue type you want to use.
  2. Then, expand More options and replace the content with:
  "properties": [{
    "key": "issue.templates.automation",
    "value": {
      "applyTemplate": "TEMPLATE-1"

It will instruct the app to apply a template with the issue key equal to TEMPLATE-1.

For details, see Automation.

Apply template with REST API

With Issue Templates for Jira you’re not limited to using a template with Jira only. You can also use external software to trigger different events in Jira and apply a template immediately.

With this feature you can:

  • Connect this function with any external tool to automatically create an issue and apply a template with received data.
  • Use templates from Jira Automation and apply them to an issue at any moment on any action in automation.
  • Synchronize it with Requirements and Test Management for Jira , so when a user creates an issue with a specific status a selected template can be applied and values filled.
  • Configure an incoming webhook that will create a new issue from a template in automation.
  • Update an issue by applying a new template and copying sub-tasks.

For details, see Apply template with REST API.