Bundled Fields (version 6.7.x and earlier)

This section provides information on configuring Bundled Fields in Extension v.6.7.x and earlier.

A Bundled Fields feature allows to bundle all information into one custom field. This custom field is displayed as additional form.

Add Bundled Field

Steps

To add a bundled field:

1. Go to Jira Administration > Add-ons.
2. Select Bundled Fields from the menu in the Extension for Jira Service Management section.
3. Click Create Custom Field.
   

   

4. Click Add custom field.
   The Select a Field Type dialog box appears.
5. Select Deviniti [Extension] - Bundled Fields from the list in the Advanced section.
6. Click Next.
   

   

7. Configure Deviniti [Extension] - Bundled Field’ Field dialog box appears.
8. Configure the selection criteria (Name and/or Description).
9. Click Create.
   

   

10. Select the checkboxes of the screens on which this custom field will be displayed.
11. Click Update.

Result

A new custom field Deviniti [Extension] - Bundled Fields is added.

Configure Bundled Field

To configure a Bundled Field:

1. Go to Jira Administration > Add-ons.

2. Select Bundled Fields from the menu in the Extension for Jira Service Management section.

3. Select a custom field from the list (below the plus icon) which you want to configure.

   Note

   This list contains all Deviniti [Extension] - Bundled Field custom fields which are added to Jira.

4. Configure the following:

   • Context: Select in which context of custom field configuration will be set. Each custom field’s context can have own Bundled field’s configuration.
   • Alignment: Select how to compose fields: vertical or horizontal.

5. Click Add new row.

6. Configure the following:

   • Field Name: Type name of nested field.
   • Type: Select type of custom field: text, select, checkbox, multi text or date picker.
     Note

     In case of select and checkbox new option is added by clicking New option.

   • Required: Set the state of switch to on to make nested field required.
   • Show Label: Set the state of switch to on to show label of nested field (Field Name).
     
     Tip

     • Click Copy to copy nested field with configuration and create new rows quicker.
     • Use drag-and-drop to re-order nested fields in the list.
     • Option for deleting configuration is on the right side of the table. Click the trash icon to remove selected fields.

7. In Layout settings section switch Turn on Edit mode to on.
   Now you can change field’s size and location.

8. Click Save Layout.

   

Result

A new layout configuration is saved.

Details

Steps

To configure Bundled Fields details:

1. Click on Details on the right side.
   

   

2. Configure the following:
   • Help: Type text which will help user to fill fields.
   • Default number of rows: Choose default number of bundled field rows.
     For example, if you select five rows, a bundled field will be displayed five times, in five rows.
     
     Note

     You can select maximum 25 rows. If you select 0 as a Default number of rows, your Bundled field will generate as an empty state.
   • Allow user to add new rows during filling the form: Set the state of switch to on to allow user to add new rows during filling the form.
   • Show label only for the first row (in horizontal alignment).
3. Click Save.
   

   

Result

Bundled Fields details are saved.

Using Bundled Fields

Steps

To check how bundled fields work:

1. Go to Jira Administration > Projects.
2. Select project from the Project list.
   Welcome guide screen is displayed.
3. Go to Customer channels.
4. Click Visit the portal or copy and paste a link into a browser address bar.
5. Create a request.
6. A screen with the request is displayed.
7. Fill in the request details, including the custom field: Deviniti [Extension] - Bundled Field (for example: Address).
   Note

   If you allow user to add new rows during filling the form, the + icon appears below the bundled field.
8. Click Create.
   

   

Result

The request with Deviniti [Extension] - Bundled Field (for example: Address) is created.

Horizontal and vertical alignment

Bundled Fields Searcher

Extension for Jira Service Management provides a dedicated searcher. It allows to search issues in Jira which contains a Bundled Fields custom field. There are two options: issue in bundledFieldsEx("", "") (two arguments) and issue in bundledFieldsEx("", "", "") (three arguments).

• issue in bundledFieldsEx("", "")

• issue in bundledFieldsEx("", "", "")

Note

If you don’t see issues that contain Bundled Field custom field, go to the Issues > Custom Fields. Select custom field, click Edit and check Search Template. Bundled Fields Searcher should be set.

Use data from Bundled Fields in Script Runner

This page provides information on using saved data in the Script Runner app for Extension v.6.7.x and earlier.

Extension for Jira Service Management app allows to use data from Bundled Fields in the Script Runner, or in the external app.

The following .JSON file shows all field types available in Bundled Fields.

{
    "baseGroupId": {
        "fields": [
            { 
                "id": "1a66be6f-b9a6-4bb0-9780-7113f53e4ce6", 
                "name": "text fields", 
                "type": "text", 
                "required": true, 
                "showLabel": true, 
                "options": [], 
                "value": "test" 
            },
            {
                "id": "df42c0c8-0f36-4a6f-b7c9-1030d12e8621",
                "name": "select field",
                "type": "select",
                "required": true,
                "showLabel": true,
                "options": [
                    { "id": "48c432d0-93f2-46c9-959a-b19d56715b8f", "name": "option 1" },
                    { "id": "c891fc2c-2827-437f-81d2-d47ea8da4d29", "name": "option 2" },
                    { "id": "eb9ca7fc-ede1-47c8-9a3c-63823e9e1194", "name": "option 3" }
                ],
                "value": "c891fc2c-2827-437f-81d2-d47ea8da4d29"
            },
            {
                "id": "8655d759-d16a-4d54-b414-bb9391b42c2e",
                "name": "checkbox",
                "type": "checkbox",
                "required": true,
                "showLabel": true,
                "options": [
                    { "id": "1ae64d17-815b-4667-b26d-b1855ead1673", "name": "check 1" },
                    { "id": "ff303f03-f7b7-44fc-81fd-d0329d7deaaa", "name": "check 2" },
                    { "id": "9b2d710d-0505-46b4-b35f-95c1b3d211a3", "name": "check 3" }
                ],
                "value": "1ae64d17-815b-4667-b26d-b1855ead1673,ff303f03-f7b7-44fc-81fd-d0329d7deaaa"
            },
            { 
                "id": "79f1c607-8afe-489a-81f4-a13cba9b499e", 
                "name": "multitext field", 
                "type": "textarea", 
                "required": true, 
                "showLabel": true, 
                "options": [], 
                "value": "test multitext" 
            },
            { 
                "id": "1e1a5b39-c0c8-4426-8b40-33a7a99dacfc", 
                "name": "date field", 
                "type": "date", 
                "required": true, 
                "showLabel": true, 
                "options": [], 
                "value": "2018-11-20" 
            }
        ],
    "id": "baseGroupId"
    }
}

Get Bundled Field’s value

The following example shows how to get Bundled Field’s value.

import com.atlassian.jira.component.ComponentAccessor
import groovy.json.JsonSlurper
import org.apache.log4j.Logger
import org.apache.log4j.Level

def log = Logger.getLogger("com.onresolve.scriptrunner.runner.ScriptRunnerImpl")
log.setLevel(Level.DEBUG)

//key of issue, where the bundledfields value is
String issueKey = 'WORK-27'
//id of bundledfield where we are looking for value
String bundledFieldId= "customfield_10300" 
//field column in bundledfield
String fieldName = "select field"
//row in bundledfield
Integer row = 0 

def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cfBundledFields = customFieldManager.getCustomFieldObject(bundledFieldId)
def issue = issueManager.getIssueObject(issueKey)

String cfValue = issue.getCustomFieldValue(cfBundledFields)
Object jsonValue = new JsonSlurper().parseText(cfValue)

////Retrieve a value of requested row and field name
List fields = getFieldsForRow(row,(Map) jsonValue)
Map field = getFieldByName(fieldName,fields)
def value = getFieldValue(field)
log.info("my subField ${fieldName} value is ${value}")
value

def String getFieldValue(Map field){
    def type = field.type
    if(type == 'select' || type == 'checkbox'){
        return getOptionValue(field)
    }
    return field.value
}

def String getOptionValue(Map field) {
    List<Map> allOptions = (List<Map>) field.options
    String val = field.value
    String[] selectedIds = val.split(',')
    List<Map> selectedOptions = allOptions.findAll { it.id in selectedIds }
    return selectedOptions.name.join(', ')
}

def Map getFieldByName(fieldName, List<Map> fields){
    return fields.find{it.name == fieldName}
}

def List getFieldsForRow(row,Map json){
    List fields = null
    int i=0
    json.each{k,v -> 
        if(i == row){
            fields = ((Map) v).get("fields")
        }
        i++
    }
    return fields
} 

Copy Bundled Field’s value

The following example shows how to copy Bundled Field’s value to another field with the same configuration.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.issue.ModifiedValue

String issueFromKey = 'WORK-27'
String issueToKey = 'WORK-28'
String cfFromId = "customfield_10300" //bundledfield id copy from
String cfToId = "customfield_10403" //bundledfield id copy to(copy to field must have the same configuration)

def issueManager = ComponentAccessor.getIssueManager()
def issueFrom = issueManager.getIssueObject(issueFromKey)
def issueTo = issueManager.getIssueObject(issueToKey)

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cfFrom = customFieldManager.getCustomFieldObject(cfFromId)
def cfTo = customFieldManager.getCustomFieldObject(cfToId)

def cfValueFrom = issueFrom.getCustomFieldValue(cfFrom)
def cfValueTo = issueTo.getCustomFieldValue(cfTo)

if (cfFrom && cfTo) {
    def changeHolder = new DefaultIssueChangeHolder()
    cfTo.updateValue(null, issueTo, new ModifiedValue(cfValueTo, cfValueFrom),changeHolder)
}

issueTo.getCustomFieldValue(cfTo) != null

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.

• Include as much information as possible to help our support team resolve your issue faster.

Additional reading

• Top 10 Jira Service Desk Server features for admins and agents
• How to Speed Up Jira with Bundled Fields
• How to improve your customer’s journey Through Jira Service Desk Server, pt. 2: Request Form