Customer’s view

Learn how to use the Requests page

Customer’s view section contains all the main information needed to fully utilize the app’s features:

• Columns - for adjusting the type and number of columns visible on the page
• Criteria - for specifying fields that are able to filter with
• Filters - instructions for saving and sharing default and user-created filters
• Search - instructions for different searching methods including Jira syntax
• Export - instructions for exporting requests to a CSV file

In order to access the features above, go to the app’s Requests page first.

Steps

1. Go to your Customer Portal.
2. Expand the Requests drop-down list in the top right corner.
3. Select Requests or any custom link created by your Jira administrator.