Learn how to use the page with requests provided by the app.
The My Requests Extension app offers a customized page that replaces the native Jira Service Management Requests visible on the Customer Portal.
The Requests page provided by the app is designed with clarity and flexibility, which allows customers to adjust the view to their needs using options enabled by the app administrator. With the page’s functionalities it’s easy to organize requests-related work and streamline processes affected by tracking and resolving requests.
This chapter lets you understand how to benefit from Requests page as an end user.
This section will present you the details concerning how to access the app’s page with requests.
As a customer you can be provided with the link to the app’s Requests page which allows you to directly access the view created in the app by your Jira administrator.
As a Jira Service Management user, you can easily navigate to the app’s Requests page from the Help Center view. To learn more, follow the Quick Guide below.
If your Jira administrator enables the redirecting settings, then by accessing Requests drop-down you are automatically redirected to the apps’s Requests page.
In the view of the app’s Requests page you have full control over what you want to see and how you want to see it. To easier find your way around the app’s Requests page, watch the Quick Guide below.
To learn details about the app’s features that enable you for customizing Requests page, navigate to the following sections:
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Apps documentation